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Cary Street Partners · 3 weeks ago

Senior Registered Client Service Associate

Fredericksburg, VA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Cary Street Partners is a firm that provides wealth management services, and they are seeking a Senior Client Service Associate to support their Wealth Management Group. The role involves assisting Financial Advisors, managing client accounts, and ensuring compliance with company policies while delivering excellent client service.

Asset ManagementVenture CapitalWealth Management

Hiring Manager

Hannah Savidge, MBA, SHRM-CP

Responsibilities

Provides a consistently positive client experience through excellent service and execution in maintaining client accounts

Displays exemplary client service skills and mindset operating with a high degree of accuracy, attention to detail, organizational skills, and follow-through

Displays deep industry knowledge in assisting clients

Follows strict adherence to all CSP compliance policies, procedures, and standards

Maintains client files & profiles in the contact management system

Leads account opening, money movements, account transfers, wires & all account maintenance & documentation

Executes trades and recommends ways to raise cash

Able to discuss investment options with clients

Performs trade reconciliation on custodian platform

Completes tax loss harvesting trades under direction of Financial Advisor

Handles Alternative Investment paperwork, collaborating with other departments and external parties as needed

Prepares client billing and quarterly reports

Enters data & builds client profile in eMoney

Regularly prioritizes and manages time-sensitive tasks

Masters custodial, portfolio management, and customer relationship management software and platforms

Supports Financial Advisor by preparing correspondence and commentary, client proposals, presentations, and spreadsheets

Manages meeting logistics, materials & presentations

Assists with formulation of policies and procedures for opening accounts, maintenance of client files, monthly preparation of information for client billing and other operational functions performed on a regular basis

Performs various administrative functions for the office: answering and directing phone calls, managing incoming and outgoing mail & packages, ordering supplies, & maintaining office equipment

Maintains regular and reliable attendance

Qualification

SIESeries 7 licensedClient relationship managementCustodial software proficiencyEMoney software knowledgeOrganizational skillsCustomer service skillsMicrosoft Office proficiencyCommunication skillsAttention to detailTeam player

Required

Excellent organizational skills and interpersonal capabilities

Detail oriented

Flexibility and ability to prioritize various projects

Initiative on tasks

Consistently positive client experience through excellent service

High degree of accuracy, attention to detail, organizational skills, and follow-through

Deep industry knowledge in assisting clients

Strict adherence to all CSP compliance policies, procedures, and standards

Maintains client files & profiles in the contact management system

Leads account opening, money movements, account transfers, wires & all account maintenance & documentation

Executes trades and recommends ways to raise cash

Able to discuss investment options with clients

Performs trade reconciliation on custodian platform

Completes tax loss harvesting trades under direction of Financial Advisor

Handles Alternative Investment paperwork, collaborating with other departments and external parties as needed

Prepares client billing and quarterly reports

Enters data & builds client profile in eMoney

Regularly prioritizes and manages time-sensitive tasks

Masters custodial, portfolio management, and customer relationship management software and platforms

Supports Financial Advisor by preparing correspondence and commentary, client proposals, presentations, and spreadsheets

Manages meeting logistics, materials & presentations

Performs various administrative functions for the office: answering and directing phone calls, managing incoming and outgoing mail & packages, ordering supplies, & maintaining office equipment

Maintains regular and reliable attendance

SIE and Series 7 licensed

Three years prior experience in a similar role within the financial services industry

Bachelor's degree or Associate's degree required

Excellent written and verbal communication skills to interface with clients, employees and vendors

Unquestionable integrity and good judgment

Strong client orientation and customer service skills

Ability to organize and prioritize work with attention to detail

Collaborative team player with positive attitude

Ability to learn new processes quickly, take initiative, and multi-task with little supervision

Proficiency with Microsoft Office Products – Power Point, Excel, Word, Outlook