ServiceNow · 1 month ago
Senior Manager, Machine Learning Engrg Mgmt
Building A,B,C 2225 Lawson Lane, Santa Clara, CALIFORNIA, United States
Full-time
Onsite
Senior Level, Lead/Staff
$198K/yr - $346K/yr
10+ years expServiceNow is a global market leader in innovative AI-enhanced technology, seeking a Senior Manager in Machine Learning Engineering Management. The role involves leading the development of AI/ML solutions that enhance user experience and workflow efficiency for enterprise services.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Build the best cloud-based AI/ML solutions to power intelligent enterprise services
Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users
Creating and maintaining large-scale data processing pipelines that ensure that data is processed accurately, efficiently, and securely
Qualification
Required
Proficient in prompt engineering and developing LLM based features
Experience with methods of training and fine tuning large language models, such as distilation, supervised fine-tunning and policy optimization
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
10+ years of related experience with a bachelor's degree; or 8 years and a master's degree; or a PhD with 5 years' experience; or equivalent work experience
4+ years of management and/or technical lead experience, proficiency in providing feedback to work group strategies, policies and plans
Experience building new products that use challenging algorithms in hands of customers
Proficient with methods of prompt tuning LLMs
Knowledge of core AI/ML techniques and algorithms
Expertise in coding efficient, object-oriented, modularized and quality software
Knowledge of unit testing, profiling, and code tuning
Preferred
Experience in using AI productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have
Good to have some awareness of fine-tuning large language models, such as distillation, supervised fine-tuning and policy optimization
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase