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Milestone AV Technologies · 1 month ago

Learning and Development Program Specialist

MN-Minneapolis/St. Paul

Full-time

Onsite

Mid Level

3+ years exp

Legrand AV Inc is a company focused on impactful learning experiences, and they are seeking a Learning and Development Program Specialist. This role involves assisting in the design, delivery, and management of training programs to support sales enablement and customer success, while also managing certification programs and collaborating with industry partners.

ElectronicsManufacturingRetail

Responsibilities

Assist L&D Leadership with strategic planning and program design

Manage certification programs for dealers, installers, and partners, including AV University partnerships and industry alignment

Assist instructional designers, SMEs, and others involved in training development

Oversee learning metrics, certification tracking, and reporting through LMS platforms

Lead initiatives for learning assessment and evaluation, including formative and summative assessments, gamification, and certification exams

Identify learning gaps and opportunities through empathy interviews and feedback; design and implement strategies to enhance learner experience, loyalty, and retention

Create innovative, engaging learning experiences for customers and partners, including interactive activities, simulations, and games that drive retention and knowledge transfer

Assist with instructional design—analysis, design, development, multimedia creation, and program evaluation

Transform lecture material and presentations into compelling, effective training content

Collaborate with SMEs across the organization to ensure accuracy and relevance

Administer and optimize online learning platforms - Legrand AV University, SharePoint Sites, including reporting and analytics

Develop expertise in Articulate 360 and video editing tools to produce interactive, high-quality content and learning modules

Maintain accurate archives of course documentation, certification records, and departmental tracking

Drive cross-functional collaboration to gather insights and improve efficiencies

Lead special projects related to training, enablement, and partner engagement

Provide input and guidance on instructional programs developed by Product Management Teams of Legrand AV

Stay current on emerging training technologies and methodologies

Deliver high-quality work and meet commitments consistently

Promote workplace safety and participate in safety programs and initiatives

Demonstrate core values: Integrity, Customer Responsiveness, Innovation, Passionate Contribution & Empowerment, and Continuous Improvement

Travel occasionally for off-site training and trade show events (minimal)

Qualification

Instructional design expertiseE-learning module designProject management skillsAV technology knowledgeCurriculum developmentDetail orientationCollaboration with SMEsCommunication skillsTime managementGrowth mindset

Required

A growth mindset coupled with a strong drive to get better and be better at your craft

Expertise in the 'how' of instructional design, including how people learn, how best to engage them, and how to leverage tools and resources to be both effective and efficient

Demonstrated ability to produce high-quality, engaging learning products, including training videos, animations, and other multimedia learning activities

Familiarity and experience with applying sound instructional design theory to the creation of L&D programs and initiatives, including online courses and Instructor-Led Training (ILT)

Strong project management skills along with excellent written and oral communication skills

Ability to get work done on time, rinse and repeat

Ability to demonstrate flexible and efficient time management and to appropriately prioritize workload based upon organization or department needs

Detail orientation and excellent follow-through skills

Bachelor's Degree with a minimum of 3–5 years of e-learning and/or traditional instructional design experience

Proven experience designing high-quality e-learning modules and delivering impactful Instructor-Led Training (ILT) that enhances retention and supports revenue growth

Strong background in curriculum development for certification programs and partner training initiatives, ensuring alignment with industry standards and business objectives

Familiarity with AV industry organizations and standards, including InfoComm, CEDIA, AIA, and BICSI, with the ability to integrate these frameworks into training programs

Demonstrated success collaborating with SMEs to create effective learning solutions, including structured kick-off processes and stakeholder alignment

Preferred

Experience applying instructional techniques and design methods specifically for manufacturer product training within the AV industry

Ability to develop curriculum and training programs that showcase AV technologies, ensuring content is engaging, retention-focused, and aligned with revenue growth objectives

Familiarity with AV industry standards and organizations such as InfoComm, CEDIA, AIA, and BICSI, and the ability to incorporate these frameworks into training initiatives

Strong understanding of AV technology and equipment, with the capability to translate complex technical concepts into clear, impactful learning experiences