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Frontline Performance Group · 1 month ago

Client Solutions Manager

United States

Full-time

Hybrid

Senior Level

5+ years exp

Frontline Performance Group is a dynamic team dedicated to elevating service and revenue excellence in the hospitality industry. They are seeking a Client Solutions Manager to drive high-volume sales outreach, build industry relationships, and translate operational insights into commercial opportunities for hotels.

ConsultingCRMInformation Technology

Growth Opportunities

Responsibilities

Drive high-volume outreach to hotel GMs, DOFs, Commercial Directors, and operational leaders

Leverage your existing network to secure introductions, referrals, and discovery conversations

Conduct consultative, value-based conversations that lead from first touch to signed work orders

Target 100+ hotels per month through coordinated email outreach, LinkedIn engagement, and in-market visits

Secure 5+ discovery calls per week through proactive prospecting and relationship building

Build and nurture relationships with above-property commercial leaders across major hotel groups

Represent FPG at industry events, business councils, and networking forums

Position FPG as a trusted partner in front desk and F&B revenue optimization

Understand and articulate how upselling impacts RevPAR, ADR, GOP, URI, conversion, and guest experience

Speak confidently about hotel operations, service culture, and departmental performance

Translate operational insights into commercial opportunities for hotels

Conduct impactful discovery sessions that diagnose hotel performance and highlight opportunity gaps

Deliver short masterclasses or best-practice workshops to GMs and operational teams

Collaborate with Customer Success on revenue assessments and account strategy

Maintain clear activity and pipeline visibility using Salesforce

Plan and execute structured cadences, campaigns, and follow-ups to ensure consistent momentum

Work closely with Marketing to prioritize targets and use optimized messaging

Qualification

Hotel sales experienceHotel operations experienceCommercial transformationUnderstanding of hotel financialsProficient with CRM systemsCommunicatorConsultative sellingNetworking skillsFluency in EnglishRelationship-building skills

Required

Currently working in a sales/commercial/business development role tied to the hotel industry (either within a hotel group or selling solutions into hotels)

Past hotel operations experience (Rooms, F&B, Front Office, or leadership/managerial roles)

5+ years of combined commercial + operations experience in the hospitality sector

Strong understanding of hotel financials, revenue levers, and P&L performance

Proven ability to influence senior leaders and open doors across hotel portfolios

Highly connected across the hotel ecosystem (GMs, Directors, associations)

A natural hunter with resilience in long sales cycles

Consultative, credible, and comfortable presenting to executives

Strong communicator with excellent relationship-building skills

Proficient with CRM systems, LinkedIn, and sales engagement tools

Comfortable functioning independently as an Independent Contractor

Willingness to travel up to 30% for meetings and industry events

Fluency in English; Thai, Mandarin or Cantonese a strong advantage