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CRM Residential · 1 month ago

Resident Service Coordinator

Philadelphia,PA,US

Full-time

Onsite

New Grad, Entry Level

CRM Residential is seeking a Resident Services Coordinator to support residents in need of assistance. The role involves case management, linking residents with community resources, and advocating for the elderly and disabled populations.

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Responsibilities

Provide general case management, including, intake, and referral services to residents in need of such assistance

Provide formal case management for a resident when such service is not available through the general community: Evaluation of health, psychological and social needs, development of an individually tailored case plan for services and periodic reassessment of the resident’s situation and needs

Perform initial assessments: Establish linkages with agencies and service providers in the community. Determine/develop best price for service in personal assistance, homemaker, meals on wheels, transportation, counseling, occasional visiting nurses, preventative health screening, wellness and legal advocacy

Educate residents on service availability, application procedures and client rights

Maintain a directory of providers for use by both project staff and residents

Advocate, organize, problem-solve and provide results for the elderly and/or disabled population

Monitor the ongoing provision of services from community agencies and keep the case management and provider agency current with the progress of the individual. Manage the provision of supportive services when appropriate

Assist residents in building informal support networks with other residents, family and friends

Develop volunteer support programs with service organizations in the community

Provide training to project residents in the obligations of tenancy or coordinate such training

Educate staff on the management team on issues related to aging in place and service coordination to help them to better work with and assist the residents

Work cooperatively with the management team on issues that threaten the ability of the resident to age in place

Provide priority assistance to residents that are determined to be frail, elderly and/or at risk

Receive ongoing training in gerontology, psychology, counseling, and drug and alcohol use/abuse, mental health issues affecting the elderly and/or disabled

Other related duties

Qualification

Resident services coordinationMS Office proficiencyCustomer service orientationCommunication skillsMulti-taskingProfessional imageOrganizational skillsTime management