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Justworks · 1 month ago

Manager, International Benefits Operations

New York, New York

Full-time

Onsite

Mid, Senior Level

$122K/yr - $134K/yr

5+ years exp

Justworks is a company that offers a welcoming and casual environment, focusing on helping businesses manage HR issues. The Manager of International Benefits Operations will oversee the operational success of international benefit operations, partnering with various teams to enhance customer experience and compliance.

Bookkeeping and PayrollComplianceEmployee BenefitsHealth InsurancePayments

Responsibilities

Manage, build, lead, and develop the dynamic teams that are responsible for work across Justworks’ International Benefits that provides new and existing customers with an incredible experience interacting with Benefits offered on the Justworks platform

Oversee day-to-day and long-term projects of the teams’ operations including:

Establish and improve KPIs with internal customers to improve issue resolution times, accuracy, and satisfaction

Standup and manage benefits partner relationships including, but not limited, to contract negotiations/renewals, SLA maintenance, and implementation of new products and services

Handle general management responsibilities including (but not limited to):

Fostering a collaborative and performance-driven environment by supporting team members in identifying areas of improvement and creating tailored development plans for each employee

Providing regular feedback and conducting timely performance reviews

Ensuring accuracy, timeliness, and quality of the team’s work

Holding regular 1-on-1s and leading team meetings

Approving timecards and PTO

Developing and overseeing hiring, retention, succession planning, and promotion strategies for all members in the team

In conjunction with Legal and Compliance, ensure Justworks’ global compliance requirements, and all other pertinent regulations

Create and maintain crossfunctional partnerships with CSO and Program Management to ensure proper support of existing and new benefits

Partner with our Product and Engineering teams to improve systems, diagnose bugs, and deploy solutions that drive operational efficiencies and create internal and external customer delight

Perform other related responsibilities as needed based on department and/or organizational needs

Qualification

Benefits OperationsGlobal OperationsProject ManagementSQLExcelAnalyticalJudgmentEthical practiceDetail-orientedClear communication

Required

Minimum of 5 years experience managing, developing, and scaling operational teams with some experience in a high growth, technical or start-up environment

Strong track record of developing and engaging direct reports

Prior experience in Benefits Operations

Experience working on a globally distributed team

Project management experience related to systems/vendor implementation and/or process improvement

Proven strategic agility, ability to succeed in a fast-paced, continuously-evolving environment

Intellectual curiosity, a strong growth-mindset, and the desire to constantly improve

Ability to travel 25% of the time