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Neighborhood House · 1 month ago

Operations and Technology Director

Salt Lake City, UT

Full-time

Onsite

Lead/Staff, Director/Executive

$80K/yr - $90K/yr

5+ years exp

Neighborhood House enriches, empowers, and educates children and adults through quality, affordable preschool programs, adult day services, and comprehensive family support. They are seeking an experienced Operations and Technology Director to oversee daily operations and long-term planning for facilities, technology, and organizational systems while demonstrating exceptional project management and leadership skills.

EducationHospitalityNon Profit

Culture & Values

Responsibilities

Oversee all operational systems across two Neighborhood House campuses, including facilities, technology, grounds, transportation, safety, and kitchen operations

Serve as the lead project manager for all facility improvement projects, capital upgrades, and any new physical site development or expansion initiatives

Develop and implement operational strategies and procedures to support organizational growth, staff efficiency, and service delivery

Create and maintain clear Standard Operating Procedures (SOPs) for core operational processes; ensure systems are consistently updated and implemented across departments

Lead all facilities-related planning, including preventive maintenance, inspections, safety protocols, vendor contracts, and compliance

Maintain and enhance building safety and security systems (e.g., access controls, cameras, alarms, emergency preparedness)

Collaborate with Executive Leadership to ensure operational priorities align with strategic goals and budgetary constraints

Manage relationships and contracts with all external vendors and service providers (mechanical, plumbing, electrical, HVAC, landscaping, etc.)

Coordinate scheduling, set-up, and logistics for all internal and external events in collaboration with program departments

Ensure all digital systems (including databases, IT infrastructure, and reporting tools) are integrated, secure, and optimized for cross-departmental use

Oversee reporting and compliance with licensing, accreditation, and health/safety regulations, including CACFP and other operational grants

Supervise and lead the Operations staff, including kitchen, facilities, and IT staff

Demonstrate strong change management skills to lead the organization through evolving systems, growth initiatives, and cross-departmental process improvements

Qualification

Facilities managementOperational strategyProject managementVendor managementTechnical skillsAnalytical thinkingChange managementComputer literacyBilingual (English/Spanish)LeadershipCommunication skills

Required

Valid driver's license and clean MVR

Must pass a background check and drug screening

CPR/First Aid certification and Food Handler Permit (or ability to obtain upon hire)

Occasional availability on evenings, weekends, or holidays for events or emergencies

Preferred

Minimum 5 years of progressive leadership experience in operations, facilities management, or organizational systems --- preferably in a multi-site, nonprofit, or education/human services environment

Demonstrated experience managing capital improvement projects, vendor negotiations, and new facility development or site expansion

Strong project management skills with the ability to oversee multiple initiatives and deadlines across departments

Advanced computer literacy, including proficiency with databases, Microsoft Office/Google Workspace, facility management platforms, and communication tools

Understanding of mechanical systems, construction, plumbing, electrical, and contractor management

Strong strategic and analytic thinking, with an ability to solve complex problems creatively and collaboratively

Bachelor's degree in operations management, business administration, information systems, or a related field preferred

Excellent written and verbal communication skills

Experience working in diverse, community-centered environments is a plus

Bilingual (English/Spanish) preferred but not required