Canfield Scientific · 1 month ago
Sales/Marketing: Technical Support Specialist
Parsippany, NJ
Full-time
Onsite
Mid Level
$26/hr - $36/hr
3+ years expCanfield Scientific is a world-leading developer of specialized photographic systems for medical practices and institutions. They are seeking a Technical Support Specialist to provide end-user support for hardware and software systems, troubleshoot issues, and ensure a high level of customer service.
BiotechnologyHealth Care
Responsibilities
Provide direct customer support for various hardware systems to end users, which could include medical field personnel
Directly assist the end-users experiencing difficulty with software issues, including networking problems, and working with development and management teams when more complex issues are discovered
Answer and evaluate email requests for assistance from end-users experiencing problems with hardware and software
Analyze information provided by the end user to determine the best solution to the issue and work with the end user to resolve the issue while providing the top-level customer service experience
Assist corporate subsidiaries and international distributor partners in troubleshooting software and hardware
Qualification
Required
Technical school certificate or bachelor's degree, preferably in support services
3 years' experience with direct customer support in a technical setting
Strong written and verbal communication on a technical level in a professional manner
Demonstrated experience in troubleshooting Windows based applications, networking issues, and hardware peripherals
Ability to communicate status clearly and follow through issue completion for ongoing support resolution
Basic understanding of network protocols such as DHCP, DNS
Preferred
SQL database and iPad/Mac experience is advantageous
Digital photography experience and bilingual is a plus
Sufficient familiarity with Windows and MacOS to be able to navigate in non-English systems
Seeking 1st and 2nd Shift Candidates
Benefits
Paid days off
Medical, dental, and vision insurance
May be eligible for a discretionary bonus
401(k) plan with employer match (currently set at 50%)
Company
Canfield Scientific
Canfield Scientific is a biotechnology firm that offers imaging systems services for research and healthcare.
201-500 employees
H1B Sponsorship
Canfield Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
D
Dan Cherill
Chief Information Officer
Recent News
Company data provided by crunchbase