Circle K · 3 days ago
Service Designer – Global UX & Design
Charlotte, NC
Full-time
Onsite
Mid LevelCircle K is dedicated to fostering a dynamic and innovative product and UX culture, and they are seeking a Service Designer to enhance the overall service experience for users. This role involves researching customer needs, facilitating collaborative workshops, and contributing to UX design across platforms.
Food and BeverageRetailShopping
Hiring Manager
Purvi Gupta
Responsibilities
Contribute to the development of service design strategies that align with business objectives
Help define a user experience vision and inspire cross-functional teams to execute against it
Conduct design research to define target customers and uncover their needs, problems, and opportunities
Synthesize large volumes of user interview data to deliver actionable insights that inform design decisions
Facilitate user-journey mapping workshops to identify and solve user problems collaboratively
Lead ideation workshops based on research findings and assist with prototype validation to drive innovative solutions
Conceive of and contribute to UX design from problem discovery to ideation through to usability testing
Develop creative and innovative design solutions, co-creating prototypes with UI designers and iterating based on user feedback to improve experiences
Influence team roadmaps to prioritize and integrate experience enhancements
Build relationships and trust with stakeholders, peers, and working groups
Communicate research findings, design concepts, and rationales effectively to influence decision-making and team alignment
Deliver actionable insights from user research to guide service design decisions
Facilitate impactful workshops that produce clear user journeys, innovative ideas, and validated prototypes
Produce high-quality, creative design contributions that enhance the service experience across platforms
Ensure research findings and design rationales are clearly communicated to stakeholders and integrated into team processes
Collaborate effectively with cross-functional teams to embed user-centric design into product and service development
Qualification
Required
Higher education in Design, Interaction Design, UI/UX Design, Psychology, Service Design, or a design research portfolio showcasing relevant experience
A portfolio demonstrating design research, storytelling, and UX design capabilities
Proficiency in Figma prototyping
Experience using design research methods to discover user problems and opportunities
Strong facilitation skills with expertise in collaborative problem-solving techniques to drive team alignment
Excellent written and verbal communication skills in English
Self-motivated with the ability to work independently and collaboratively with stakeholders
Collaborative mindset with the ability to build trust and relationships across teams
Strong communication skills to articulate complex ideas and research findings clearly to varied audiences
Innovative and creative thinking with a passion for solving user problems through design
Highly organized, capable of managing multiple tasks and priorities effectively
Preferred
Experience synthesizing large volumes of user interview data
Company
Circle K
Our mission at Circle K is to make our customers' lives a little easier every day.
Founded in 1951
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Edward Dzadovsky
EVP, Chief Technology Officer
Brian Hannasch
Chief Operating Officer
Recent News
2025-01-11
2025-01-11
Company data provided by crunchbase