JPMorganChase · 2 days ago
Vice President Experience Research, Machine Learning
Brooklyn, NY
Full-time
Onsite
Mid, Senior Level
$138K/yr - $200K/yr
5+ years expJPMorganChase is a leading financial services firm, and they are seeking a Vice President of Experience Research in Machine Learning to shape user experience across their products and services. The role involves developing research strategies to uncover insights into customer needs and collaborating with cross-disciplinary teams to inform effective product designs.
Asset ManagementBankingFinancial Services
Responsibilities
Lead, design and execute research studies within a quad model, to discover ways of using AI/ML to optimize servicing operations
Partner with Data Analytics to understand feature adoption, design studies to uncover adoption barriers, and remedies
Design, and lead co-design workshops, championing the voice of the user and design iteration
Define and execute usability assessments, and manage dissemination of results and integration of findings in product road map
Foster collaboration between research, design and product team, including participating and presenting in product walls, mentoring, and cross-team initiatives
Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing
Monitor industry trends and advancements in user experience research methodologies, incorporating innovative techniques to maintain a competitive edge
Qualification
Required
5+ years of experience or equivalent expertise in generative and evaluative user experience research, with experience in mixed methods approaches
Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
Experience collaborating with cross-functional teams, including UX designers, product managers, data science, data analytics to drive user-centric decision-making to deliver scalable outcomes
Preferred
Previous experience or knowledge in Servicing Operations
Experience in regulated industry, banking preferred
Demonstrated ability to craft and pivot discovery approach and delivery of outcomes given shifting circumstances
Ability to multi-task across different projects
Demonstrated strong presentation and storytelling skills with the goal of influencing cross-functional Sr. Executive teams
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
Hartford Business Journal
2026-01-03
2025-12-19
2025-12-12
Company data provided by crunchbase