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JPMorganChase · 4 days ago

Product Analyst - Senior Associate

Wilmington, DE

Full-time

Onsite

Mid Level

3+ years exp

JPMorgan Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. The Senior Product Solutions Associate will contribute significantly to a team that defines and configures complex product solutions for key client relationships, collaborating with various stakeholders to improve the issuer platform and deliver customer features.

Asset ManagementBankingFinancial Services

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discover

Maintain product roadmap and prioritized backlog that guides development efforts and ensures alignment with the product vision

Considers and plans for upstream and downstream implications of new product features on the overall product experience

Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

Collaborate with Technology partners on product enhancements requirements and troubleshooting when product issues are raised

Support the end to end product development lifecycle, from ideation and design to development, testing and launch

Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

Writes the requirements, epics, and user stories to support product development

Qualification

Product development life cycleAnalytical skillsRequirements definitionCredit card Issuer platformCoding languagesData storytellingMicrosoft Office proficiencyWritten communicationVerbal communicationCreative problem solvingCollaboration skills

Required

3+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products

Proficient knowledge of the product development life cycle

Experience in product life cycle activities including discovery and requirements definition

Demonstrated prior experience working in a highly matrixed and complex organization

Strong analytical skills

Strong written and verbal communication skills with the ability to articulate concepts to a senior management and customers across business and technology organizations

Ability to develop collaborative relationships with business stakeholders

Curiosity to dig into data to identify root cause and efficiency opportunities

Creative problem solver

Ability to use data to tell stories and drive behavior and translate business objectives into quantifiable metrics

Proficiency in Microsoft Word, Excel, and PowerPoint

Preferred

Functional knowledge of all Card and CCB domains impacting the Card Customer

Knowledge on Credit card Issuer platform and credit card payment life cycle experience is preferrable

Prior technical knowledge of coding languages (Cobol, Java, etc.) and expertise in the functionality present and its usage in the systems/application/platforms that support Chase Card Customer Experiences

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees