LifeMoves ยท 1 week ago
Program Manager - Motel Voucher Program
Santa Clara, CA
Full-time
Onsite
Mid, Senior Level
3+ years expLifeMoves is the largest provider of housing and services for neighbors experiencing homelessness in Silicon Valley. The Program Manager for the Motel Voucher Program is responsible for overseeing operations, supporting staff, and ensuring high-quality, client-centered services for families experiencing homelessness in San Mateo County.
FamilyNon ProfitResidential
Responsibilities
Ensure program services are safe, trauma-informed, welcoming, and effective
Partner with leadership to manage budgets, data, and other needs that support program goals
Support high-quality client services by modeling trauma-informed, strengths-based engagement and maintaining a small caseload as needed
Ensure staff documentation and service delivery meet accuracy and compliance standards
Ensure compliance with agency, funding, and regulatory requirements (e.g., HUD, Fair Housing)
Support data collection, audits, and continuous improvement efforts
Provide supervision and coaching to staff using trauma-informed and strengths-based practices
Lead meetings, manage hiring, scheduling, and evaluations to maintain clear communication and a positive, professional program culture
Build and maintain strong relationships with community partners, businesses, and agencies
Represent LifeMoves professionally and help educate partners about programs and services
Participate in agency-wide meetings, initiatives, and training programs as needed or directed including but not limited to partner meetings, board meetings and fundraising events
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work
Attend continuing education opportunities to grow expertise and uphold agency standards
Be available to work occasional evenings and weekends as needed or as schedule describes
Perform other duties as assigned to meet program and organizational needs
Ensure 24/7 sites remain clean, safe, welcoming, and well-maintained for all
Provide onsite guidance to team members, ensuring coordination of services and smooth implementation of program activities
Support staff in developing and facilitating groups, workshops, and activities for clients
Qualification
Required
Bachelor's Degree in a related field required; or an Associate's Degree with 3-5 years of progressively responsible experience in a related field such as peer advocacy, community outreach, housing services, or homelessness services
Comfortable using technology including phone and messaging systems, email, Microsoft and Google Suites, databases, case management tools, reporting/tracking systems, and performance management software
Minimum of three years in a leadership role within human or social services supporting vulnerable populations
Demonstrates empathy, professionalism, and respect for all individuals
Stays calm and supportive in stressful situations and uses de-escalation skills
Maintains clear documentation and organization
Organized, detail-oriented, and proactive
Advocates effectively across systems to secure client benefits and resources
Identifies and connects clients to housing, employment, health, and social supports
Builds collaborative relationships with partners and providers to strengthen client outcomes
Responds calmly and effectively to crises using trauma-informed and de-escalation strategies
Maintains and models healthy, professional boundaries; emphasizes self-awareness and self-care; coaches staff on recognizing and addressing boundary issues
Familiar with harm reduction, Mental Health First Aid, and other relevant best-practice approaches
Models agency values, program philosophy, and mission-aligned behaviors
Confident in leading group discussions or workshops to promote learning, collaboration, and positive group dynamics
Maintains a safe, clean, and well-functioning facility and identifies/address safety or maintenance needs
Minimum of two years of supervisory experience supporting staff or volunteers in human services or a related setting
Demonstrates basic knowledge of budgeting processes and resource allocation to support program operations
Understands and can monitor basic contract requirements to ensure program activities meet funder expectations
Anticipates program needs and future changes to improve efficiency and service delivery
Benefits
Opportunity to participate in the LifeMoves benefits package
Company
LifeMoves
Lifemoves is a non-profit organization that helps homeless families and individuals.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Aubrey Merriman (He/Him/His)
Chief Executive Officer
Marie Amoruso Jackson
CMO - Chief Marketing Officer
Recent News
2025-04-04
Morningstar
2023-09-28
Company data provided by crunchbase