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Dollar Bank · 1 month ago

BRANCH MANAGER I- East Region Float

Cleveland, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

Dollar Bank is seeking a Branch Manager Trainee who will participate in a comprehensive retail training program aimed at achieving business development and sales objectives. This role involves building and leading a high-performing sales and service team, focusing on coaching team members and driving business growth through community engagement.

BankingFinancial ServicesLendingVenture Capital

Responsibilities

Deliver exceptional service in alignment with the Bank’s Mission, Vision, and Values

Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships

Actively support customer engagement by adhering to the Bank’s service behaviors

Overseeing the team’s service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads

Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity

Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback

Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events

Consistently achieve all established customer service goals and targets

Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction

Arithmetic skills to count money accurately

Computer literacy to access account information and process transactions

Develop a thorough knowledge of Bank products and guidelines by attending the required classes

Maintain a professional appearance and conduct yourself in a professional manner at all times

Maintain the highest level of professional integrity and ethics

Qualification

Management experienceRetail Banking experienceBusiness developmentCoaching skillsCustomer service orientationComputer literacyArithmetic skills

Required

Bachelor's Degree with two years of management experience in a retail environment including managing a staff, coaching, and meeting sales goals

Will consider High School Diploma/GED with six years of management experience in a retail environment including managing a staff, coaching, and meeting sales goals

Ability to travel as needed to training

A valid driver's license and access to a reliable vehicle is required

Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency

Arithmetic skills to count money accurately

Computer literacy to access account information and process transactions

Develop a thorough knowledge of Bank products and guidelines by attending the required classes

Maintain a professional appearance and conduct yourself in a professional manner at all times

Maintain the highest level of professional integrity and ethics