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Lathrop GPM LLP · 3 weeks ago

Senior Client Billing Specialist

Twin Cities Area

Full-time

Hybrid

Senior Level

$60K/yr - $75K/yr

5+ years exp

Lathrop GPM is one of the nation's leading law firms, and they are seeking a Senior Client Billing Specialist. This role is responsible for managing complex billing processes, serving as a liaison between attorneys, clients, and the finance department, while optimizing billing operations and resolving discrepancies.

ConsultingLaw EnforcementProfessional Services

Hiring Manager

Janelle Loven

Responsibilities

Identify, suggest and implement efficient billing processes to manage complex billing requirements

Serve as the primary liaison for attorneys, staff, and clients to resolve escalated billing issues and discrepancies promptly

Lead and optimize electronic billing operations, leveraging advanced knowledge of eBilling platforms such as EBillingHub, Legal Tracker, CounselLink, and similar systems

Monitor and analyze eBilling performance, including audits, compliance checks, and progress reporting, to identify trends and implement improvements

Maintain and govern client billing profiles, ensuring accuracy of rates, formats, and special requirements while enforcing firm-wide standards

Develop and deliver billing analytics and reports for leadership and client stakeholders, providing insights for financial planning and decision-making

Ensure strict compliance with outside counsel guidelines and engagement terms, proactively addressing risks and exceptions

Respond to high-level client inquiries and provide strategic guidance on billing policies and best practices

Mentor and train junior billing staff, fostering expertise in billing systems, compliance, and client service excellence

Train and mentor client billing specialists and contribute to process improvement initiatives

Assist with month-end and year-end closing procedures related to billing

Special projects and other duties as assigned

Qualification

3E Billing SoftwareLegal billing systemsEBilling platformsMicrosoft ExcelAttention to detailOrganizational skillsWritten communicationVerbal communicationProblem-solvingInterpersonal skillsTeamwork

Required

Minimum of 5 years of legal billing experience, preferably in a law firm or corporate legal department

3E Billing Software experience required

Strong knowledge of legal billing systems and eBilling platforms

Strong attention to detail and organizational skills

Excellent written and verbal communication skills

Ability to work independently and as part of a team

Proficiency in Microsoft Office, especially Excel

Ability to problem-solve

Excellent interpersonal, verbal and written communication skills, including the ability to communicate effectively in a virtual environment (e.g., via phone, web/videoconference)

Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-orientated environment

Demonstrated ability to use good judgment in taking initiative while asking for direction or clarification and consulting others, as appropriate

Willingness to be flexible with time and adjust to a changing work environment

Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation

Ability to use sound judgment and discretion in dealing with highly confidential information

Ability to maintain regular attendance and work regularly scheduled hours

Ability to take direction and accept supervision

Demonstrate ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations

Ability to work effectively with co-workers in a team-oriented, collaborative environment

Benefits

Full comprehensive benefit plan including health care, retirement plan and paid days off, including PTO, parental leave, and short/long term disability.

Company

Lathrop GPM LLP

Lathrop GPM is a full-service, Am Law 200 law firm with offices in Boston, Chicago, Dallas, Denver, Kansas City, Los Angeles, Minneapolis, Overland Park, St.

Founded in 2020

Kansas City, Missouri, USA

501-1000 employees