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LifeMoves · 1 day ago

Program Aide

San Jose, CA

Full-time

Onsite

Entry Level

2+ years exp

LifeMoves is the largest provider of housing and services for neighbors experiencing homelessness in Silicon Valley. The Program Aide plays a crucial role in maintaining a safe and welcoming environment for clients, supporting their needs through various operational tasks and crisis response.

FamilyNon ProfitResidential

Responsibilities

Coordinate, conduct, and train other staff on referrals, welcomes, move-ins, transitions, and move-outs, ensuring accurate documentation, positive experiences for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed

Take initiative to observe site operations, provide timely updates, and communicate clearly with the team especially when supervisors are off-site

Provide calm, supportive crisis response and connect clients to appropriate resources as needed

Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion

Monitor site safety through regular rounds and camera observation to ensure a clean, safe, and welcoming environment. Report maintenance or pest issues promptly and support pest control efforts by maintaining cleanliness and preparing spaces for treatment as needed

Manage facility meals, supplies, and donations, ensuring proper inventory, and maintaining organized storage

Support team collaboration by creating reports, updating shift logs and participating in meetings

Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all

Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work

Attend continuing education opportunities to grow expertise and uphold agency standards

Perform other duties as assigned to support the needs of the program, department, and organization

Qualification

Crisis responseCommunity outreachDocumentationEmotional regulationOrganizationTechnologyCareEmpathyTeam collaborationGrowth mindset

Required

High School Diploma/GED

Willingness and ability to work with people from all backgrounds with care, respect, and empathy

Understands and is committed to learning and practicing DEIB and relentless engagement by welcoming everyone with kindness, dignity, and respect

Manages stress and emotions professionally, remaining calm, professional, and supportive even under pressure

Applies de-escalation techniques to support safety and positive outcomes

Open to feedback, curious, and motivated to learn about trauma-informed care, crisis support, and harm-reduction practices

Works well both independently and as part of a collaborative team

Follows directions, communicates clearly, and seeks help or clarification when needed

Maintains clear, unbiased, and professional documentation and communication

Demonstrates strong organization, attention to detail, and initiative to ensure smooth operations and positive engagement with clients, colleagues, and partners

Comfortable using basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases to complete administrative tasks