Rain · 1 month ago
Customer Experience Associate
New York, NY
Full-time
Onsite
Mid Level
3+ years expRain is a company focused on rebuilding the global financial infrastructure for stablecoins. They are seeking a Customer Experience Associate to provide support to customers, resolve issues, and enhance the overall customer experience.
BlockchainCryptocurrencyDecentralized Finance (DeFi)FinTechWeb3
Responsibilities
Assist customers via email, chat, and phone, delivering accurate, friendly, and timely support
Troubleshoot account, card, and transaction-related issues, using Rain’s internal systems and resources
Identify and escalate complex cases to the CX Team Lead or other internal teams for faster resolution
Document customer interactions clearly and consistently in our support platform (Zendesk)
Collaborate cross-functionally with Operations, Product, and Compliance to flag recurring issues and propose solutions
Contribute to knowledge base and process updates, helping improve support documentation and workflows
Represent Rain’s values of empathy, clarity, and trust in every interaction
Qualification
Required
3-5 years of experience in customer support, customer success, or CX — ideally within fintech, payments, or financial services
Excellent written and verbal communication skills
A calm, professional approach when dealing with sensitive or high-pressure situations
Attention to detail and comfort navigating multiple systems and tools (Zendesk, Notion, Google Workspace, etc.)
A proactive mindset — you look for ways to improve both customer experience and team efficiency
Genuine curiosity about fintech, financial inclusion, and improving global money movement
Benefits
Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums.
401(k) with matching: Invest in your future, just like we’re investing in ours.
Ownership that matters: Every team member gets equity because we believe in building together.
Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates.
Unlimited PTO: Because time to rest and reset is just as important as time to ship.
Product-first perks: Monthly budget to test our cards and features like a real user.
Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving.
Home office setup: One-time stipend to create a space that works for you.
Team connection: Frequent company events, team dinners, and offsites to stay connected.
Company
Rain
Rain is a fintech company that builds stablecoin-powered payment infrastructure that allows businesses and individuals to use digital money.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$332.5MKey Investors
ICONIQ CapitalSapphire VenturesNorwest
2026-01-09Series C· $250M
2025-08-28Series B· $58M
2025-03-24Series A· $24.5M
Leadership Team
Farooq Malik
Co-Founder and CEO
Charles Yoo-Naut
Co-Founder and CTO
Recent News
2026-01-12
Fintech Schweiz Digital Finance News - FintechNewsCH
2026-01-12
2026-01-11
Company data provided by crunchbase