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Alter Domus · 1 month ago

Relationship Management Senior Manager Private Credit

New Chicago, IN

Full-time

Hybrid

Senior Level

$110K/yr - $185K/yr

Alter Domus is a world leading provider of integrated solutions for the alternative investment industry, supporting top asset managers in private markets. The Relationship Management Senior Manager will develop strong client relationships and contribute to effective relationship management strategies, focusing on the Private Credit sector.

ConsultingFinanceFinancial Services

Responsibilities

Support the delivery of ambitious sales target underpinned by a centralized sales and growth plan to help Alter Domus achieve its commercial objectives in North America market

Create and implement the relationship management plan for your portfolio of clients, actively working on new proposals for your client portfolio to build a sales pipeline and increase share of wallet for these existing clients, analyzing and tracking KPIs on profitability across your client portfolio, including bad debt recovery and cash collection

Build and maintain strong internal and external business networks, driving personal and business growth through a commitment to collaboration and teamwork

Provide advice across all Alter Domus products and services to take advantage of opportunities to increase share of wallet with your existing clients and participating in new client pitches collaborating with internal product and other teams to deliver competitive advantage

Monitor and drive client satisfaction, engaging continuously with your clients to understand their expectations and engage with internal teams to ensure Alter Domus fulfils their expectations to deliver a superb client experience

Keep watch on local and international regulatory updates that affect the industries our clients operate in

Actively monitor competitor activities and deliver insight and thought leadership on market trends to anticipate future client needs

Maintain sales pipeline data that is fit for accurate forecasting and reporting by regularly using standard sales tools, review cadences, and processes

Diligently record all key contract information, interactions, activities, and other commercially relevant details about accounts or opportunities

Promote and build the Alter Domus brand and culture both internally and externally, acting as an ambassador and role model to our people, clients, and customers to embed the Alter Domus Values and to promote our Employer Value Proposition

Contribute to a strong culture of compliance and risk control to mitigate financial, operational and reputational risks

Qualification

Relationship managementSales strategyClient satisfactionRevenue targetsCommunication skillsAnalytical skillsNegotiation skillsOrganizational skillsInterpersonal skills

Required

A proven track record in achieving revenue targets

Excellent communication and presentation skills (active listening, storytelling, presentation skills, negotiation skills and social selling)

Client-centric mindset with relationship building experience that leads to increased opportunities with new and existing clients

Highly motivated and results driven with consistent achievement of sales targets

Autonomous, have strong organizational skills (time management, planning, accuracy in documenting client activities)

Strong business insight and commercial acumen combined with strong technical expertise and analytical problem-solving skills

Intellectual curiosity and a global mind-set, allowing you to partner effectively across your region and beyond with agility and flexibility

Adept at managing competing demands on your time, actively prioritizing and remaining calm under pressure while navigating complexity and challenges with confidence and resilience

Strong interpersonal skills – influencing and building trust quickly, navigating complexity and ambiguity with confidence and negotiating with tenacity and focus

Decisive and persuasive to achieve the results

Demonstrate personal resilience in the context of an international company in high-growth mode

Demonstrate a strong commitment to high integrity and ethics