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Vail Health · 1 month ago

Supervisor - Patient Access

Vail, Colorado, United States

Full-time

Onsite

Entry, Mid Level

$24.11/hr - $34.25/hr

2+ years exp

Vail Health is the world’s most advanced mountain healthcare system, providing exceptional care in a state-of-the-art facility. The Patient Access Supervisor is responsible for managing daily operations of the registration function, overseeing staff activities, ensuring timely admissions, and enhancing patient satisfaction.

Health CareHospitalMedicalNon ProfitOncologyTherapeuticsWellness

Responsibilities

Directs and coordinates the daily activities of the Patient Access staff

Manages staffing schedules to ensure adequate coverage and provides training on an initial and ongoing basis

Ensures admission processes are completed in a timely and efficient manner, and customers are provided with a professional, caring level of service

Acts as liaison between internal and external parties to maintain a consistent, streamlined process to obtain required paperwork prior to service

Demonstrates the ability to thoroughly explain forms regarding conditions of admission, patient rights and responsibilities, advanced directives, privacy practices and other facility policies as required

Possesses high knowledge of the billing process and managed care contracts in order to explain patients’ benefits

Assists in resolving patient questions or concerns that require a higher-level response in a prompt and informative manner

Engages in inter-departmental communication to confirm the accuracy of the completion of registrations. Follows up with staff on a timely basis on findings and takes corrective action as appropriate

Assists with admitting patients for outpatient surgical and minor procedures

Tracks patient satisfaction scores related to the registration function and reports those scores to employees and managers on a monthly basis. Makes recommendations and implements changes to increase satisfaction scores as appropriate

Assists with the development of department goals and objectives and implements policies and procedures for department operations

Assists the Manager of Business Operations to identify, recommend and implement Patient Access technology solutions to improve efficiency and customer service

Role models the principles of a Just Culture and Organizational Values

Perform other duties as assigned. Must be HIPAA compliant

Qualification

Patient access managementHealthcare experienceSupervisory experienceCritical decision makingHIPAA complianceInter-departmental communicationCustomer serviceEnglish proficiency

Required

Two years of health care experience in a patient access environment required

Must be able to manage the operational flow of a medical setting and demonstrate critical decision making to successfully meet operational goals

Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc

Must have working knowledge of the English language, including reading, writing, and speaking English