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Central Bank · 21 hours ago

Assistant Branch Manager

Sedalia, MO

Full-time

Onsite

Mid Level

Central Bank is seeking an Assistant Branch Manager to support the Banking Center Manager in all aspects of branch operations. The role involves ensuring compliance with policies, supervising staff, providing customer service, and assisting in sales development activities.

FinanceFinancial Services

Responsibilities

Assist Banking Center Manager in all phases of branch operations and assume responsibility for the branch in the banking center manager’s absence

Ensure staff compliance to established policies and procedures

Ensure that customer services are provided, including opening accounts, providing customers with information, and resolving banking problems for customers

Provides leadership and supervision of the teller customer service area as appropriate

Acts as a resource to staff for operational and customer problems exercising discretion and good judgment

Assist sales development activities including sales training, coaching and activities

Create a teamwork environment to ensure that quality service is provided, sales goals are met, and operations and accounting requirements are satisfied

Set an example for the staff in the area of customer service and sales

Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations

Assist in management of most day-to-day operations in the branch

Assign duties and work schedules to ensure efficient functioning of branch

Typically supervises both tellers and new accounts staff and will assist with teller and CSR needs as appropriate

Ensure that standard operating procedures are being followed and provide guidance and training to branch personnel on operating problems, handling of exceptions and adjustments

Acquire and maintain thorough understanding of security procedures; practice established procedures

Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures

Monitor and review bank’s security procedures and control access to vault

Ensure staff’s thorough understanding and full compliance of bank’s security procedures

Ensure staff understands their role in case of robbery and proper post-robbery procedures

Confer and participate with the branch manager in resolving personnel problems, scheduling of employees’ hours, rating performance, and recommending salary actions

Assist in other functions of personnel administration, such as employment interviews, training and development, coaching, counseling, and performance reviews

Recommend hiring, discipline, promotion, transfers and termination of staff as necessary

Supervise vault operations and procedures

Maintain reports documenting teller offages, balances and cash recaps

Maintain an atmosphere conducive to open communication

Maintain harmony among staff and resolve grievances

Issue written and oral instructions

Conduct regular staff meetings to review problems, policies, procedures and updates of activities within the bank

Study and standardize procedures to improve efficiency of subordinates

Ensure staff’s thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations

Ensure neat and orderly work areas; ensure that all cash, negotiables and confidential records are secured and/or disposed of properly

Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone

Actively listen to customers and maintain a friendly, positive and professional attitude

Resolve difficult situations with tact and diplomacy

Look for creative ways to make customers feel appreciated and special

Maintain thorough knowledge of all bank products and services; ensure branch personnel acquire and maintain knowledge of all bank products and services

Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer

Coach branch personnel on recognizing sales opportunities

Actively participate in the sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set sales goals and make every effort to reach targeted goals

Make referrals to other business units for traditional and non-traditional banking products and services

Coach branch personnel in sales skills

Participate, support and coach branch personnel in sales programs/skills to generate new customers

Perform new account and teller duties and responsibilities, when necessary, i.e., staff shortage and/or increased business demand; meet performance requirements of new account and teller position

Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements

Complete or attend all required training

Assist others in the department/facility as needed and/or directed

May Be Assigned Other Duties And Responsibilities

May be assigned work or training at other assigned locations

Qualification

Bank regulations knowledgeSupervisory experienceCustomer service skillsAccounting principles knowledgeSales skillsPCTyping skillsJudgmentEffective communicationAttention to detailTeamworkProblem-solving

Required

Bachelor's degree; or equivalent combination of education, training and experience that provides the required knowledge, skills and abilities

Thorough knowledge of all teller and new account functions; bank regulations; bank policies and procedures; and bank products and services

Knowledge of accounting principles

PC and typing skills

Strong attention to detail

Ability to maintain regular and predictable attendance

Ability to read, write, and speak English

Effective oral and written communication skills

Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner

Possess good judgment skills and the ability to handle confidential information

Ability to work quickly and accurately, analyze information and make decisions

Willingness To Assume Additional Responsibilities/duties/projects As They Arise

Ability to operate office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to drive a vehicle

Must maintain a current, valid driver's license and an acceptable driving record for bank insurance purposes