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Rithum · 3 days ago

Senior Manager, Technical Account Management

United States

Full-time

Remote

Senior Level, Lead/Staff

$135K/yr - $195K/yr

8+ years exp

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. In this role, you will lead a team of Technical Account Managers, overseeing enterprise-level technical strategy and ensuring long-term platform optimization for Rithum’s most complex clients.

AdvertisingConsultingMarketingSoftware

H1B Sponsor Likely

Responsibilities

Hire, lead, and develop a team of TAMs who deliver strategic technical guidance and executional support to enterprise and strategic clients

Conduct regular 1-to-1s and check-ins to drive performance, coaching, and career development

Define coverage models, technical engagement frameworks, and account alignment strategies to support scalability and client success

Oversee complex technical escalations, guiding cross-functional resolution efforts and acting as a senior point of contact for critical issues

Partner with Client Success, Product, Engineering, and Support leadership to align client needs with platform capabilities and roadmap priorities

Standardize onboarding, configuration, integration, and optimization processes across the TSM organization

Monitor key client and team performance metrics to identify trends, risks, and opportunities

Lead cross-functional initiatives focused on evolving the TSM methodology, internal tooling, and delivery capabilities

Represent the TSM function in strategic planning and business reviews

Qualification

Technical account managementSolutions engineeringB2B SaaS experienceSalesforce proficiencyTeam leadershipClient onboarding experienceCommunication skillsOrganizational skills

Required

8+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer

5+ years of experience leading or mentoring a team of seasoned technical or customer-facing professionals

Proven ability to drive team performance, manage change, and scale delivery in a fast-paced environment

Demonstrated ability to support complex strategic client relationships with broad stakeholder networks and high revenue impact

Strong verbal and written communication skills, with the ability to influence technical and executive audiences

High proficiency with Salesforce and related tools to manage account workflows and maintain data accuracy

Excellent organizational skills and the ability to manage multiple priorities effectively

Preferred

Bachelor's degree in business, engineering, computer science or related technical field

10+ years of experience in technical account management, solutions engineering, or technical consulting

Experience in mid-market or enterprise SaaS, ideally in ecommerce or product data platforms

Familiarity with client onboarding and lifecycle management frameworks

Experience supporting commercial negotiations or pricing discussions in partnership with Sales

Benefits

Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1

A 6% 401(k) match

Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days

12 weeks primary caregiver leave & 4 weeks secondary caregiver leave

Accident, critical illness, and hospital indemnity insurance

Pet insurance

Legal assistance and identity theft insurance plans

Life insurance 2x salary

Access to the Calm app and the Employee Assistance Program

$65/month Remote work stipend for internet

Culture and team-building activities

Tuition assistance

Career development opportunities

Charitable contribution match up to $250 per year

Company

Rithum

Rithum is a provider of cloud-based e-commerce fulfillment and marketing solutions for large retailers, marketplaces, and consumer brands.

Founded in 1997

Atlanta, Georgia, USA

501-1000 employees

https://www.rithum.com

H1B Sponsorship

Rithum has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)