Cincinnati Children's · 22 hours ago
Senior EMR Analyst - Epic Cheers CRM
United States
Full-time
Remote
Mid, Senior Level
$92K/yr - $117K/yr
5+ years expCincinnati Children's is committed to delivering exceptional, patient-centered experiences. The Senior EMR Analyst – Epic Cheers plays a critical role in advancing this mission by designing, building, and optimizing the Epic Cheers platform to enhance communication and engagement with patients and families throughout their care journey.
Health Care
Responsibilities
Analyze, design, implement, and maintain complex systems that greatly improves clinical care and patient management
Support system testing
Document testing outcomes
Drives process improvement efforts
Demonstrates advanced problem solving and technical solution skills
Utilize development lifecycle process, operating procedures, and documentation to implement and support system solutions
Contributes to strategic planning efforts
Leads strategy and innovation in applicable clinical systems training and build environments to ensure currency and usability
Independently develop and mentor others on education technology content for applicable use
Drive the use of multivariate learning modalities to cover the adult learning spectrum and clinical system education need
Take ownership of tasks with sense of urgency and drive them to completion
Independent in work effort, escalating when appropriate
Coordinate necessary resources and communicate impacts to the user community
Collaborate with other team members to resolve issues and foster success with the customer base
Serves as a mentor when working through details of a problem to reach a positive solution
Set strategy and vision to support a user base through clinical system training and the creation and curation of expert education and training materials
Strategize with end users to ensure that clinical system applications and accompanying training programs and materials remain current and support patient care delivery processes
Network with internal and external experts to identify best practices for clinical system use and training
Promote use of industry best practice tools for efficiency and innovative education and learning
Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections
Conduct and participate in instructional sessions
Use knowledge to improve skills
Develop and maintain positive relationships, both internal and external to CCHMC
Motivate people and encourage teamwork
Work well with others and fosters a positive team environment
Use knowledge to drive innovation
Prepare oral and written presentations
Lead the design, development, and implementation of new and enhanced EMR requests
Develop and manage project plans and other project- related documentation for complex projects
Manages multiple moderate to complex projects independently
Determine the scope of complex projects
Coordinate the appropriate resources needed
Independently prioritize assigned tasks and projects
Coordinate and facilitate communication between internal and external parties on assigned tasks and related issues
Independently works with cross functional teams to ensure proper integration
Consult with and support the end user community to develop and validate requirements for system solutions
Work with 3rd-party developers to review potential software development solutions for integrated build issues
Develop collaborative professional relationships with customer group and key stakeholders
Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support
Plan, execute, and support a user base through clinical system training and the creation and curation of expert education and training materials
Adhere to and promote continual adoption of change management policies and procedures
Strong sense of personal accountability
Model outstanding customer service behavior, including timely and effective follow-up with customers
Qualification
Required
Bachelor's degree in a related field OR equivalent combination of education and experience
5+ years of work experience in a related job discipline
Ability to obtain the Epic Cheers certification within 3 months of hire (required)
Preferred
Existing or current Epic certifications strongly preferred, especially in: Cadence, Ambulatory, MyChart, ADT (nice to have but not required)
Hands-on experience working within at least one of the Epic modules listed above
Demonstrated experience supporting EMR workflows, clinical operations, or patient access processes in an Epic environment
Proven ability to partner with clinicians, and Epic operational teams, with IT to translate workflows needs and deliver effective Epic solutions
Familiarity with healthcare data standards, patient scheduling/registration concepts, and frontline end-user support
Benefits
Medical coverage starting day one of employment.
Competitive retirement plans
Tuition reimbursement for continuing education
Expansive employee discount programs through our many community partners
Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions
Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
Physical and mental health wellness programs
Relocation assistance available for qualified positions
Company
Cincinnati Children's
Cincinnati Children’s, a nonprofit academic medical center established in 1883, offers services from well-child care to treatment for the most rare and complex conditions.
10001+ employees
H1B Sponsorship
Cincinnati Children's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (132)
2024 (109)
2023 (131)
2022 (124)
2021 (98)
2020 (68)
Funding
Current Stage
Late StageTotal Funding
$15.6MKey Investors
Nestle Purina PetcareNational Institutes of HealthFarmer Family Foundation
2025-12-29Grant
2024-03-12Grant· $2.6M
2023-04-20Grant· $5M
Leadership Team
Tony Johnston
Deputy Chief Information Officer, Vice President and CTO
Recent News
2025-12-10
2025-12-01
Company data provided by crunchbase