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Boston Red Sox · 1 month ago

Client Services Associate - Hospitality Operations

Boston, MA, United States

Internship

Onsite

Intern, Entry Level

$19/hr - $19/hr

The Boston Red Sox and Fenway Sports Management is seeking a Client Services Associate for their hospitality operations. This role focuses on enhancing the premium member experience by providing high-level hospitality during game days and events, while managing various administrative tasks related to member services.

Sports

Responsibilities

Serve as a liaison between club managers and our members, ensuring that the game day experience consistently meets our clients' high standards

Enhance the premium member experience on game days by overseeing all aspects of our pregame tours and actively engaging with guests at various premium locations

Work with the VP of Dell Technologies Level on suite events and the servicing of suites on game days

Manage Salesforce and Qualtrics databases to ensure accurate and up-to-date logging related to member benefits, including tours, scoreboard messages, and ticket information

Administer all premium client Fenway Concert Series ticket requests, including tracking requests and processing payments

Coordinate and distribute Red Sox gift bags, as part of our premium member gift bag program

Assist in the day-to-day maintenance and evolution of our Salesforce platform

Assist in our contract writing, invoicing, payment and receipt processes