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LTV.ai · 2 months ago

Enterprise Customer Success Manager - Key Accounts

New York

Full-time

Onsite

Mid, Senior Level

3+ years exp

LTV.ai is redefining customer engagement for e-commerce brands with AI-powered solutions. The Enterprise Customer Success Manager will manage relationships with key clients, driving their success through strategic advice and implementation of high-performance email marketing strategies.

Artificial Intelligence (AI)BlockchainMarketing

Responsibilities

Own a portfolio of our highest-value clients across DTC and omni-channel e-commerce

Drive onboarding, implementation, and long-term success with LTV.ai’s platform

Partner with clients to build efficient, AI-enhanced email strategies that 10x output with minimal operator input

Analyze performance and optimize for higher engagement, conversions, and Revenue per Send

Educate clients on best practices, cutting-edge workflows, and what’s working across our customer base

Gather feedback and act as the internal voice of the customer - informing product, features, and go-to-market strategy

Deliver proactive support, strategic check-ins, and high-touch communication that reinforces LTV.ai’s value

Help build scalable systems, playbooks, and tooling for success as we grow the CS org

Qualification

Customer Success ManagementE-commerce SaaS experienceAI/automation understandingEmail marketing strategiesAnalytical mindsetCommunicationOwnership mentality