B2B Customer Service Representative ($50-60K) jobs in United States
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Ultimate Staffing ยท 1 day ago

B2B Customer Service Representative ($50-60K)

positionEden Prairie, MN
timeFull-time
remoteOnsite
seniorityEntry Level
money$50K/yr - $60K/yr
date2+ years exp

Ultimate Staffing is seeking a B2B Customer Service Representative responsible for answering incoming customer calls to process orders and address inquiries. The role involves delivering exceptional customer service, maintaining product knowledge, and resolving customer issues.

EmploymentHuman ResourcesManufacturingStaffing Agency
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Comp. & Benefits
Hiring Manager
Teri Thompson
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Responsibilities

Customer Interaction: Handle diverse incoming calls from employees and customers related to parts, service, and scheduling
Customer Service: Deliver exceptional customer service and solutions promptly, consistently exceeding customer expectations
Product Knowledge: Maintain a thorough understanding of end-to-end processes and product knowledge
Training: Participate in ongoing training and briefings to stay updated on changes in products and services
Information Maintenance: Keep updated on products, services, and promotions to meet business line goals
Issue Resolution: Retain ownership of customer issues until resolution and escalate when necessary

Qualification

SAP ERPSalesforceCustomer Service ExperienceMicrosoft WordMicrosoft ExcelMicrosoft OutlookDetail OrientationSelf-MotivationCommunication SkillsProblem-SolvingTeam Player

Required

Must be extremely detail-oriented and capable of managing multiple tasks accurately and simultaneously
Intermediate proficiency in Microsoft Word, Excel, and Outlook
Minimum of 2 years of phone customer service experience
Demonstrated ability as a self-starter and multi-tasker, capable of thriving in a fast-paced environment
Strong verbal, written, and interpersonal communication skills
Excellent listening and problem-solving abilities
Ability to work effectively in a team environment

Preferred

Experience with SAP ERP
Experience with Salesforce

Benefits

Up to an 8% 401K contribution!

Company

Ultimate Staffing

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Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
dateFounded in 1994
location
Orange, California, USA
people-size501-1000 employees
web-link
http://www.ultimatestaffing.com/

Funding

Current Stage
Late Stage

Leadership Team

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Lisa Marez
Partnership Director
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Company data provided by crunchbase