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Harbinger · 1 month ago

Service Trainer

Garden Grove, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $110K/yr

5+ years exp

Harbinger is an American commercial electric vehicle company focused on innovation in the EV industry. The Service Trainer will develop and deliver technical training programs for service technicians, ensuring they have the necessary skills to maintain Harbinger's vehicles safely and effectively.

AutomotiveElectric VehicleManufacturing

Growth Opportunities

Responsibilities

Conduct comprehensive, multi-day, instructor-led technical training sessions on EV-specific topics, including high-voltage architecture and safety procedures, battery systems, charging infrastructure, powertrain components, vehicle networking, diagnostics, low voltage architecture, chassis and advanced driver-assistance systems (ADAS)

Deliver training using a variety of methods, including classroom instruction, hands-on labs, virtual sessions, and on-the-job coaching

Adapt training style and content to meet the needs of diverse audiences and experience levels

Serve as a technical resource and mentor for service technicians, providing guidance and support to enhance their skills and knowledge

Collaborate with Engineering, Service Operations, and Technical Publications teams to develop new training modules and update existing materials based on new vehicle launches, service bulletin changes, and emerging field issues

Create and maintain training aids, lab vehicles, diagnostic tools, and participant manuals

Maintain expert level knowledge of Harbinger vehicles systems, technologies and repair systems

Develop and administer practical and written exams to evaluate technician competency

Manage and track dealer technician certification progress within the company's Learning Management System (LMS)

Act as a technical resource, providing ad-hoc support and coaching to dealer service management and technicians

Collect feedback from the dealer network on training effectiveness and technical documentation to drive continuous improvement

Ensure all training emphasizes and strictly adheres to company and industry standards for high-voltage safety and proper use of specialized service equipment

Maintain a flexible schedule with required domestic travel up to 50% to various dealer sites and regional training centers

Qualification

High Voltage EV systemsAutomotive electrical theoryTraining program developmentLearning Management SystemsTechnical presentation skillsDiagnostic proceduresWiring diagrams interpretationCertification in EV SafetyInterpersonal skillsCommunication skills

Required

Minimum of 5+ years of experience as a Service Technician, Automotive Trainer, or in a related technical role

Minimum of 2+ years of direct experience working with or training on High Voltage (HV) EV systems and components

Deep understanding of automotive electrical theory, diagnostic procedures, and vehicle systems

Proven ability to read and interpret complex wiring diagrams, schematics, and service manuals

Must hold or be able to immediately obtain a recognized certification in High-Voltage EV Safety (e.g., from an OEM, SAE, ASE or industry standard body)

Exceptional presentation, communication, and interpersonal skills

Demonstrated proficiency in developing and delivering engaging technical content to adult learners

Associate's Degree in Automotive Technology, Technical Education, or a related field; or equivalent experience