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Tennessee Board of Regents (TBR) · 1 month ago

Educational Technology Support Coordinator

Nashville, TN

Full-time

Onsite

Mid Level

3+ years exp

Tennessee Board of Regents (TBR) is responsible for overseeing higher education in Tennessee, and they are seeking an Educational Technology Support Coordinator. This role involves providing expert technical support and operational management of Learning Management Systems and educational technologies, ensuring high-quality service and compliance with institutional policies.

Higher Education

Responsibilities

Manage and provide excellent technical support for LMS and educational technology issues for DLC partner faculty, staff, and students Including, but not limited to, the following:

Course creation and cloning

User account provisioning and troubleshooting

Data audit and updating

Publisher integrations

Proctoring Tools

LMS features and services - (Essential)

Maintain a detailed understanding of educational technology, provide troubleshooting, support, and training as needed. Keep standard operating processes (SOP) documentation current. - (Essential)

Assist with the collection and analysis of data to document the impact of DLC work. - (Marginal)

Build and deliver training on critical LMS features. Training includes both presentations at synchronous training events and the development and maintenance of asynchronous training resources (both video and illustrated job aids). - (Essential)

Work with Director of Technology to establish controls and manage adherence to TBR policies, TBR IT recommendations, DLC standards, and legal and regulatory compliance standards. Additionally,suggest and implement operational performance enhancement strategies - (Marginal)

Perform in accordance with DLC core values and demonstrate a strong commitment to working as part of the DLC team to accomplish the strategic objectives of the Collaborative and promote the overall welfare of the students and faculty - (Marginal)

Other related tasks as assigned - (Essential)

Qualification

LMS administrationTechnical troubleshootingTraining resource developmentData analysisEducational technology toolsProcess consistencyEffective communicationCollaboration skillsTeamwork

Required

Bachelor's degree in instructional technology, information systems, education, or a related field

Minimum of 3 years of experience providing technical support for Learning Management Systems (LMS) and educational technologies in a higher education setting

Expertise in LMS administration, including course creation, user management, homepage customization, and third-party integrations

Strong technical troubleshooting skills and ability to maintain clear, up-to-date documentation of standard operating procedures

Proficiency in developing and delivering both synchronous and asynchronous training resources, including video tutorials and job aids

Ability to audit, analyze, and report data to support quality assurance and demonstrate impact

Familiarity with educational technology tools such as publisher platforms, proctoring services, and instructional media

Familiarity with systems-level process planning

Knowledge of institutional policies, IT standards, and legal/regulatory compliance in digital learning environments

Effective communication and collaboration skills for working with faculty, staff, and students across institutions

Capacity to manage day-to-day operations, ensure process consistency, and support continuous improvement

Ability to identify and implement performance enhancements aligned with strategic goals

Commitment to teamwork, professional integrity, and alignment with DLC core values

Preferred

Master's degree in instructional design, educational technology, or a related discipline

Experience with workforce training LMS platforms

Company

Tennessee Board of Regents (TBR)

TBR - The College System of Tennessee is the state’s largest public higher education system, with 13 community colleges, 23 colleges of applied technology (TCATs) and the online TN eCampus serving approximately 170,000 students.

Founded in 1972

Nashville, Tennessee, USA

51-200 employees