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Valley Bank · 1 month ago

Digital Account Review Specialist

Clifton, NJ, 07012, United States

Full-time

Onsite

New Grad, Entry Level

Valley Bank is a financial institution seeking a Digital Account Review Specialist. The role involves assisting customers with their digital account applications, reviewing applications for accuracy, and communicating with various internal departments regarding application processing.

Banking

H1B Sponsor Likely

Responsibilities

Assist customers over the phone with inquiries regarding their digital account applications related to application status, eligibility of account, required documentation and provide guidance on the process

Review and verify digital account applications for accuracy, completeness, and in line with departmental policies and procedures

Request and review any supporting documentation provided by the applicant(s) related to their online application

Monitor and manage department's inbox and CRM cases to respond appropriately to customers and departments with their request

Communicate appropriately with internal departments (Fraud Risk Management, Deposit Operations, AML - Compliance) and digital customers as it relates to the review and processing of digital applications

Assist Customers with various account servicing requests: closure of accounts, wire transfers, account maintenance, account restrictions, etc

Restrict accounts to identify missing or invalid information; contact customer to obtain missing/invalid information; ensure documentation received is within department guidelines

Report suspicious activity/accounts via appropriate channels (Department Supervisor/Manager, Fraud Activity Referral, UAR, etc.)

Respond to and troubleshoot customer inquiries related to technical issues with the digital application platform and work with internal teams to resolve issues related to system functionality, user error or data discrepancies

Assist in department reporting of online account review statistics, as well as ad-hoc reporting to review department workflow/volume

Identify opportunities to cross-sell relevant financial products and services based on the customer's needs and profile

Assist with User Acceptance Testing (UAT)

Qualification

Digital account reviewCustomer serviceFraud risk managementCRM proficiencyUser Acceptance Testing

Required