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Via · 1 month ago

Field Operations Manager

Omaha, NE

Full-time

Onsite

Mid Level

$55K/yr - $65K/yr

Via is a company focused on transforming transportation globally through innovative technology. As a Field Operations Manager, you will manage daily operations and drive continuous improvement in service delivery while ensuring an exceptional customer experience.

LogisticsMobile AppsReal TimeRide SharingTransportation

Responsibilities

Ensure operational excellence and an unbelievable customer experience

Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times

Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations

Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise

Respond to driver feedback and live customer issues

Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth

Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations

Qualification

Operational processesCustomer serviceProject managementData analysisTeam managementFluency in EnglishCommunication skillsProblem-solvingInitiativeAdaptability

Required

Ensure operational excellence and an unbelievable customer experience

Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times

Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations

Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise

Respond to driver feedback and live customer issues

Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth

Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations

A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions

A self-starter who is comfortable taking on a high level of responsibility

A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals

A team-focused individual that takes ownership of their work and pride in their team's success

Experienced in project management, creating and refining operational processes, and customer service

An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds

Willing to wear multiple hats and contribute on projects of all types

Based in the Council Bluffs, IA or Omaha, NE area can easily commute to operation

Taking initiative and owning new projects

Comfortable with ambiguity and evolving / adapting as conditions change