Envoy Air · 1 month ago
Full-Time ORD Customer Service Airport Agent
US-IL-Chicago
Full-time
Onsite
New Grad, Entry LevelEnvoy Air is seeking a Full-Time Customer Service Airport Agent at Chicago O'Hare International Airport. The role involves greeting passengers, providing check-in services, and resolving issues related to their travel experience.
Airlines/Aviation
No H1B
Responsibilities
Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
May work in the Baggage Service Office to track the location of baggage and handle passenger questions
Qualification
Required
Minimum age: 18
High school diploma, GED, or international equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role
Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
Flexible to work additional hours with short notice when operationally necessary
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs
Must be customer focused, detail oriented, and interested about the airline industry
Able to communicate in a clear, polite, and friendly manner
Must be comfortable working with computers and ability to learn new computer programs
Must be able to read, write, fluently speak, and understand the English language
Authorized to work in the United States without sponsorship
Company
Envoy Air
Envoy Air Inc.
Founded in 1998
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ashley Fernstedt
Talent Acquisition Partner
Carlos Maldonado
MAINTENANCE COORDINATOR (TOWER OPS)
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