SlideGenius, Inc. · 2 months ago
Enterprise Account Manager
San Diego, CA
Full-time
Onsite
Mid LevelSlideGenius is the world’s leading presentation design agency, serving over 5,000 global brands with custom PowerPoint and multimedia design solutions. The Enterprise Account Manager will manage relationships with customers, focusing on account development, project management, and enhancing client value.
PresentationsSoftware
Responsibilities
Act as the main point of contact for an assigned book of business
Work as part of a team that offers holistic client support and execution
Establish, build, and maintain strong relationships with clients
Identify opportunities to grow business with existing relationships through cross selling and needs discovery
Communicating progress of quarterly, monthly, and yearly initiatives to stakeholders
Preparing account reports as requested by clients or supervisors
Collaborating with other teams and departments to meet client needs and create new opportunities
Forecasting and monitoring account metrics for each client
Keep accurate and timely notes in Salesforce
Multi-task between various inquiries and systems in a fast-paced environment
Resolve problems by investigating the presented issues in our back office, consulting with other departments and/or researching under the specific client’s account
Actively listen to each client in order to gain perfect understanding of their individualized needs
Identify industry trends
Properly manage client’s expectations and follow through on commitments
Service multiple clients concurrently to meet target deadlines
Coordinate with staff members working on the same account to ensure consistent service
Qualification
Required
Strong analytical skills to review client data
Strong problem-solving abilities to help meet customer challenges
Exceptional time management and multitasking skills to transition among client accounts easily
Strong organizational ability and attention to detail to manage multiple accounts, projects, and relationships simultaneously
Effective negotiation skills for creating and settling contracts
Working knowledge of the most common and most recent industry best practices
Strong project management skills
Exceptional verbal and written communication skills to converse with clients and communicate client needs with staff
Ability to listen
Ability to work on a team
Ability to present sales materials and/or collaterals to clients
Detail-oriented, collaborative, and facilitative
Professional and positive approach
BA/BS Degree in business administration, sales, or relevant field
Client-focused solutions experience
Sales and account development experience
Customer service experience to handle clients and customers from different industries and backgrounds
Solution-based sales experience to uncover needs and prescribe steps for desired outcome
Preferred
Experience within an agency environment is strongly desired
Benefits
Medical, Dental, and Vision Insurance.
401K Options.
Life/ADD Insurance.
Long-term Disability.
Holiday Pay.
Paid Time Off.
Catered Lunches.
Stocked Kitchen.
Meeting and Call Rooms.
In-Person Collaboration.
Company
SlideGenius, Inc.
SlideGenius, Inc. is a team of web developers who are working to help clients maximize their PowerPoint.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rick Enrico
CEO & Founder
Company data provided by crunchbase