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V2X Inc · 1 month ago

ServiceNow (SNOW) Technical Business Analyst - active TS/SCI clearance

Springfield, Virginia

Full-time

Onsite

Senior Level

5+ years exp

V2X Inc is a global company that builds smart solutions to integrate physical and digital infrastructure. They are hiring a ServiceNow Technical Business Analyst to support government customers, focusing on mapping and refining business processes for implementation with the ServiceNow platform.

CommercialLogisticsTrainingTransportation

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Collaborating with stakeholders across the organization to map, engineer, and refine business processes for implementation with the ServiceNow (SNOW) platform

Documenting and transposing stakeholder requirements into technical terminology suitable for execution by SNOW developers

Proposing innovative solutions using knowledge of SNOW capabilities and recommending software integration points to enhance the tool's effectiveness

Documenting module, process, and sub-process objectives, as well as the associated workflows, data fields, integrations, and decision points for all stages of the ticket/activity lifecycle

Evaluating established processes to identify inefficiencies and recommending modifications to optimize workflows

Assisting with requirements verification and validation to ensure pending solutions meet original business requirements

Developing and briefing process documentation to senior stakeholders such as user stories, process models, training artifacts, requirement matrices, status briefings, test plans, procedures, etc

Assisting technical IT teams with process definition and refinement outside of automated workflows as time permits

Qualification

ServiceNow expertiseDoD/IC process engineeringBusiness analysisSNOW certificationsAgile environmentCommunication skillsPresentation skillsInterpersonal skillsTechnical documentation

Required

Shall have five or more years of combined experience in DoD/IC process engineering, business analysis, governance, SNOW developer/administrator, or similar role

One or more SNOW certifications, such as the Certified ServiceNow Administrator, Certified Application Specialist, Certified Application Developer, etc

Demonstrated expertise in the following areas: Designing, analyzing, and engineering efficient and scalable Enterprise-level business processes within large-scale organizations

Understanding of ServiceNow's functional capabilities in one or more of the following modules: Incident, Change, Service Catalog, CAM, PPM, CMDB, HAM, etc

Gathering and documenting clear and concise stakeholder requirements that are executable by ServiceNow developers

Aligning proposed workflows with Enterprise governance, policies, procedures, and best business practices

Working with diverse stakeholders, prioritizing and assigning tasks, tracking and reporting statuses, and briefing senior leadership on progress

Operating in an Agile environment with an understanding of the software development lifecycle and iterative release schedules

Developing formal technical documentations, such as workflow diagrams, procedures, user stories, SLAs, test plans, roadmaps, briefings, etc

Excellent written, verbal, communication, presentation, and training skills with the ability to articulate new ideas and concepts to technical and nontechnical audiences, as well as senior-level executives

Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) positions as defined

Bachelor's degree from an accredited University

This position will require U.S. Citizenship and an active DoD TS/SCI clearance with the ability to obtain and maintain a Counterintelligence (CI) Polygraph

Preferred

One or more advanced certifications in the following areas: ITIL, Project Management, Six Sigma, etc

Experience administering or engineering secure Enterprise information systems in one or more of the following areas: endpoints, networks, servers, virtualization, storage, cybersecurity, cloud, or ITSM

Understanding of NOW platform API integrations with third party technologies

Familiarity with the ITIL Framework, Project Management Framework, IT Governance, Software Development Lifecycle, IT Operations Management, and/or IT Service Management

Company

V2X Inc

V2X is a leading provider of critical mission solutions and support to defense clients globally, formed by the 2022 Merger of Vectrus and Vertex to build on more than 120 combined years of successful mission support.

Founded in 2016

Mclean, Virginia, USA

10001+ employees