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Capital One · 1 month ago

Full Time Brach Ambassador - Riverhead

Riverhead, NY

Full-time

Onsite

Entry Level

$52K/yr - $55K/yr

1+ years exp

Capital One is redefining how people bank, focusing on a customer-centric approach. As a Branch Ambassador, you will engage with customers, perform banking transactions, and enhance customer experiences while adhering to compliance and operational policies.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience

Perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures

Resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience

Support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs

Improve the overall retail customer experience with fewer handoffs; every Ambassador is equally 'the expert'

Educate customers on other banking channels as well as other products and services

Research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions

Travel between branches in assigned local area and support the market that you are assigned