Apply on Employer Site

Cole Haan · 2 months ago

Senior Manager, IT – Japan (Remote - West Coast or HI preferred)

United States

Full-time

Remote

Senior Level

Cole Haan is seeking a Senior Manager of IT for their Japan operations. This role is responsible for ensuring the reliable, secure, and efficient operation of all IT systems and infrastructure while aligning IT initiatives with business objectives.

ApparelFashionRetail

H1B Sponsor Likely

Responsibilities

Develop and implement the local IT strategy and roadmap in alignment with the Cole Haan Japan's business goals and the global IT direction

Provide leadership and direction to the local IT team, fostering a high-performance, collaborative, and customer-focused culture

Manage the local IT budget, ensuring cost-effectiveness and maximizing ROI on IT investments

Stay abreast of emerging technologies and trends relevant to the Japanese retail market and the global IT landscape

Oversee the day-to-day operations of all IT infrastructure, including network, servers, storage, telecommunications, and end-user computing within Japan

Ensure the reliability, security, and performance of all IT systems and services, adhering to global Cole Haan IT standards and policies, with a focus on the stability and security of all system

Manage local IT vendors and service providers, ensuring service levels are met and costs are optimized

Coordinate with the global IT infrastructure teams for shared services and support

Manage local retail-specific applications including Retail POS

Provide technical support for Digital storefront, OMS, and Warehouse

Ensure the above systems’ seamless integration with global enterprise systems (e.g., SAP S/4HANA)

Collaborate with global application teams on deployments, upgrades, and support of shared applications

Ensure effective local end-user support, managing a local help desk team and coordinating with a global support organization

Oversee data management and reporting ensuring data integrity and compliance

Support Digital, Finance, Wholesale, and Retail in their business goals by devising technical solutions based on their requirements

Devise solutions and technical designs that adhere to the Cole Haan Global Architecture patterns and security and compliance needs

Lead and manage local IT projects, ensuring they are delivered on time, within budget, and to the required quality standards

Collaborate with global IT project teams on the implementation of global initiatives within Cole Haan Japan

Ensure proper change management processes are followed for all IT deployments and modifications

Lead and manage projects related to Retail, Wholesale, and Finance systems implementations, upgrades, or enhancements, including system integrations and reporting solutions

Implement and enforce global IT security policies and procedures within Cole Haan Japan

Ensure compliance with local Japanese IT regulations and data privacy laws

Coordinate with the global security team on security audits and incident response

Build and maintain strong relationships with local business stakeholders, understanding their IT needs and providing effective solutions

Communicate effectively with the Cole Haan Japan leadership team and the global IT organization on IT initiatives, challenges, and performance, with clear and concise communication

Provide regular IT reports and updates to relevant stakeholders, including the Finance department, ensuring the accuracy and timeliness of financial reporting

Recruit, mentor, and develop the local IT team, building a strong and capable workforce, ideally with some members having expertise in supporting financial and wholesale systems

Conduct performance reviews and provide ongoing feedback to team members

Identify training and development opportunities to enhance the skills and knowledge of the local IT team, including training on financial and wholesale business processes and systems

Qualification

IT LeadershipRetail IT SystemsSecurity ComplianceProject ManagementSAP S/4HANAData ManagementTeam DevelopmentStakeholder ManagementCommunication Skills

Required

Strong understanding of the Japanese retail market

Excellent leadership and communication skills

Proven ability to manage IT teams and projects in a complex, matrixed environment