Numotion · 2 months ago
Home Access Design & Sales Associate
United States
Full-time
Remote
Entry Level
2+ years expNumotion is North America’s largest provider of mobility products and services, dedicated to improving the lives of people with disabilities. The Home Access Design & Sales Associate is responsible for developing leads, evaluating client needs, and assisting with technical installations, while ensuring excellent customer service throughout the process.
Customer ServiceMedical
Responsibilities
Help clients define and organize access goals, screen for client/caregiver abilities, activity analysis, evaluate physical environment
Identify goals that can be addressed in house and refer others
Coordinate with other involved professionals through the process and document results
Research potential solutions and identify pro/con, provide quote or evaluation results to client, using product literature, drawings, etc as appropriate for level of sale/client. Follow up as needed to obtain order from client
Order supplies and ensure they arrive before work begins (ensure BT order/receipt process is completed) Create work orders for construction/installation staff or subs in timely manner for to allow preparation
Communicate with client regularly if prep process is lengthy and document progress through process
Implement orders or work, train client in new environment if needed, set up long term follow up, record service and follow up for clients in a timely manner and coordinate with other staff as needed
Document completion and ensure BT delivery ticket confirmed, funding process started, or final payment by client made
Develop and nurture contact with past clients and potential referral sources, participate in networking or marketing events as assigned
Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission
Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations
Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority
Work with others to obtain funding if needed, ensure delivery tickets are created, schedule and implement work as assigned
Ensure Numotion standards, procedures, and all applicable codes/regulations are followed- observing HIPPA, Safety, and compliance of building codes at all times
Maintain license/certifications of profession for self. Participate in education sessions provided by Company or required by certifications
Manage work sites if Lift Manager not available
Monitor and maintain tools and inventory coordinating with other staff
Receive and sort products on loading dock as needed
Perform other jobs/duties as needed
Qualification
Required
Minimum of 2 years' experience in assistive technology, residential modifications, or a closely related health profession required
Minimum of 6 months prior customer service experience
Minimum of 1 year experience with scaled drawing, print reading, and written specifications required
Proficiency in Windows operating system, word-processing software, web-based data systems, simple graphics, and the internet required
Ability to plan materials needed, order of work, and understand labor requirements required
Familiarity with general medical conditions and transfer techniques required
Ability to locate material pricing and availability, labor rates, and labor requirements for construction work, and standard work practices required
Must be licensed to operate motor vehicle and must maintain personal insurance. Must be able to drive, navigate over urban, suburban, and rural areas
Preferred
Previous experience with computerized drafting preferred with proficiency required within 6 months
Previous experience providing price quotes for construction or other private pay customer service preferred
Ability to manage and prioritize multiple tasks, responsibilities, and projects preferred
Familiarity with residential building structure, pertinent code and permit regulations preferred
Previous experience or knowledge of DME equipment sales a plus
Benefits
Medical, dental and vision insurance
Short-term and long-term disability
A 401k
Life insurance
Company
Numotion
Numotion has decades of experience providing people with access to freedom.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-11-14Acquired
2011-02-08Private Equity
Leadership Team
Mike Swinford
CEO
Recent News
2025-09-03
2024-02-19
2023-12-21
Company data provided by crunchbase