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Capital One · 1 month ago

Senior Associate, Product Management: Premium Products Customer Experience Team

McLean, VA

Full-time

Onsite

Entry Level

$109K/yr - $124K/yr

1+ years exp

Capital One is a financial services company that is building an end-to-end offering to meet the needs of its premium user base. As a product manager on the premium products team, you will develop and launch new customer experiences while collaborating with various teams to drive business and customer outcomes.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Build an understanding of premium customer needs and use it to both develop and launch new customer experiences for existing premium cards and new premium card customers

Work on a combination of new feature builds, existing feature improvements, and new product launches

Work closely with design, engineering, and other product teams across the enterprise to drive business and customer outcomes that target the premium customer segment

Own the development roadmap, leading engineering refinement and feature prioritization for our digital experiences

Influence decision-making to prioritize intent when tradeoffs are needed and will deliver high-impact features for premium customers, while looking for future opportunities to pursue post product launch

Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

Breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

Effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

Work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology

Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers

Deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy

Actively participate in horizontal forums, harnessing a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams

Articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results and becoming a product matter expert

Qualification

Product ManagementAgile MethodologyData AnalysisUser Experience DesignCommunicationTeam CollaborationProblem SolvingAdaptability

Required

Bachelor's degree or military experience

At least 1 year of experience working in Product Management

Preferred

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Experience translating business strategy and analysis into consumer facing digital products