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Barkley · 1 month ago

Senior Client Experience Manager

Kansas City, MO

Full-time

Onsite

Mid, Senior Level

4+ years exp

Barkley is a company committed to diversity and inclusion, seeking a Senior Client Experience Manager who is energetic and growth-minded. This role involves managing client relationships, overseeing projects, and collaborating with diverse teams to ensure successful execution of integrated initiatives.

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Responsibilities

CLIENT: Contribute to Client relationships

Be the primary point of contact for client counterpart and cross agency team in managing the daily activities for cross-channel initiatives and annual plans

Exhibit a thorough understanding of the client’s brand, objectives, and operations to successfully accomplish deliverables that meet client expectations across the whole brand spectrum

Manage relationships with key clients and strategic team members active in the day-to-day execution of integrated projects, and manage up appropriately

CREATIVE: Recognize the conditions for whole brand thinking

Apply independent, critical thinking and contribute ideas in cross-functional team settings across creative, strategy, media, PR, and production disciplines

Work closely with account director to support Whole Brand integrated projects, proactively anticipate and solve problems, identify opportunities for efficiencies and growth, and ensure proper communications and team direction

COLLABORATION: Excellence in communications & proactive team connector

Embraces a diverse and inclusive environment where each team member feels they can bring their best self, be respected and seen

Lead and uphold the conditions for constructive team member meetings, client reviews, and strategic team member engagements that inspire quality outputs and drive brand success

Partner closely with Project Management to understand the timing, workflow, and project deliverables in order to manage client expectations and to anticipate team needs/client needs

Partner with project management to effectively manage resources and budgets

Contribute to BarkleyOKRP culture, growth, and success through participation in key agency forums and initiatives, department and agency-wide meetings, new business opportunities, etc

Qualification

Client Relationship ManagementProject ManagementCross-functional CollaborationCommunicationStrategic ThinkingProactive Problem SolvingResource ManagementDigital ExperienceTeam PlayerAdaptability