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Better Health · 1 month ago

Inside Sales and Contact Center Leader, Revenue and Systems

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Better Health is a pioneering startup transforming the digital health landscape. They are seeking a leader to run and scale their inside sales and contact center organization, focusing on revenue outcomes and operational improvements while implementing AI-driven workflows.

Health CareMedical

Responsibilities

Own performance across inbound and outbound sales funnels

Manage agents and supervisors through coaching, QA, and structured performance management

Run daily operations including queue management, scheduling, and workforce planning

Maintain and iterate call flows, segmentation, routing logic, caller ID management, and outbound strategies

Track conversion performance by agent, channel, time of day, and campaign

Lead daily huddles and reporting to drive speed to lead, contact rate, and conversion metrics

Diagnose bottlenecks across the funnel and quantify impact

Own reporting and dashboards tied to business outcomes

Prioritize initiatives that improve throughput, reduce cost, and increase revenue per rep

Partner with Marketing, Enrollment, Support, and RCM to reduce handoffs and increase revenue realization

Support company OKRs with measurable operational and revenue goals

Serve as owner of TalkDesk and related telephony and workflow tooling

Design and launch improvements to routing, IVRs, QA flows, and automated follow up

Identify and pilot AI use cases across qualification, documentation, messaging, and call handling

Build tooling and processes that reduce manual effort and cycle time

Translate operational problems into scalable workflow and system changes without heavy engineering involvement

Own call and ticket workflows that support recurring revenue and retention for existing members

Partner with Support to improve response times, QA, knowledge management, and handoff processes

Build workflows and follow up sequences that reduce churn and increase resupply and recurring revenue

Analyze retention performance and surface insights that inform product, ops, and care teams

Eventually scale a combined inbound sales and support model through unified tooling and routing

Qualification

Inside sales leadershipContact center managementAI systems designTelephony tools experienceData analysis skillsCoaching skillsWorkflow improvementPerformance managementTeam collaboration

Required

8 or more years leading inside sales or contact center teams

Proven track record improving conversion through coaching and process changes

Strong analytical instincts and ability to quantify tradeoffs and revenue impact

Experience owning telephony, IVRs, dialers, or workflow routing tools

Comfortable configuring systems and designing workflows, not just using them

Experience deploying AI or automation in a sales or support context

Ability to flex between frontline leadership, data analysis, and systems design

Preferred

experience in business operations or analytical roles

healthcare or regulated environment

startup environment

Benefits

Impact: Be a part of a pioneering startup that is transforming the digital health landscape.

Growth: Lead and scale the largest team in our organization, gaining hands-on experience in operational leadership and startup dynamics while leveraging your background in finance.

Freedom: Enjoy the autonomy to innovate and operate with substantial responsibility, driving critical initiatives in a fast-paced, growth-oriented environment.

Culture: Join a team that values innovation, collaboration, and excellence in healthcare delivery.

Compensation: Competitive salary, equity options, and comprehensive benefits package.

Time off: Unlimited PTO