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Chase Brexton Health Care · 22 hours ago

Patient Service Representative

Baltimore, MD

Full-time

Onsite

Entry Level

1+ years exp

Chase Brexton Health Care is dedicated to providing quality patient services, and they are seeking a Patient Service Representative to support daily activities including patient registration and telephone coverage. The role involves managing patient inquiries, ensuring accurate record-keeping, and maintaining compliance with privacy laws while delivering exceptional customer service.

Health CareMental Health

Responsibilities

Answers telephone and responds to inquiry, directs caller to appropriate area, or initiates triage slip for medical personnel response

Greets and directs patients, salespeople, and visitors with courtesy and discretion, providing exemplary customer service

Effectively manages calls and deals with patient requests and complaints

Ability to read, comprehend and apply knowledge about insurance co-pays, deductibles and other insurance related information

Detects and corrects errors, completes forms, obtains needed information and maintains logs and files

Registers patients and verifies that patient's record is up to date and accurate. Enters appropriate changes in CPS

Accurately enters confidential personal health information and financial information into CPS. Verifies insurance information

Manages files, initiates and replies to record requests photocopies records and documents for billing and/or legal services; sends and receives information via facsimile machine or email, complying with all laws pertaining to medical records

Works walk in patients into schedule

Complies with federal and local patient privacy laws

Verifies patient and or/guardian identification

Collects and applies patient payments, adjustments, and reconciles daily cash reports

Assists in coverage for other areas

Performs other tasks as needed under the direction of the lead PSR and/ or Director of Operations

Maintains open relationships and lines of communication with co-workers

Qualification

Customer serviceData entryElectronic Medical RecordsAnalytical skillsTeamworkCommunicationProblem solvingOrganizational skills

Required

High school, G.E.D. or equivalent

One year of customer service experience

Ability to deliver exceptional customer service by empathizing with customer/patient needs

Skilled at working with diverse patient populations

Analytical & Critical thinking skills needed to resolve conflicts and problem solve to meet customer needs

Data entry skills with ability to check accuracy of detail work such as correct spelling of names, numbers, dates and times

Ability to plan, prioritize, and organize work and adapt to possible changes to plan as necessary

Preferred

Experience in a medical office preferred

Experience with Electronic Medical Records Systems

Company

Chase Brexton Health Care

When you think about health care what comes to mind? Medical exams? Health insurance? Shots? At Chase Brexton Health Care, we think about ‘care.’ When patients come to Chase Brexton for their health care, they receive more than medical attention.

Founded in 1978

Baltimore, Maryland, USA

501-1000 employees