FIGS · 1 month ago
Community Hub Lead
Philadelphia, PA
Full-time
Onsite
Mid Level
$20/hr - $22/hrFIGS is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. The Community Hub Lead will provide customers with an exceptional in-store shopping experience and assist with all aspects of store operations.
ApparelConsumer GoodsFashionHealth CareRetail
Responsibilities
Assist with opening and closing the store
Keep the merchandise organized, the sales floor stocked, and the store clean
Welcome and engage customers in meaningful conversations about FIGS’ brand and mission
Educate customers about FIGS’ products and our focus on fabric, fit, and function
Help customers find their desired style, color, and size, and suggest complementary products
Anticipate customer needs and go above and beyond to provide an exceptional FIGS experience
Handle purchases, returns, and exchanges
Participate in counting inventory and provide insights on replenishment needs
Track sales to ensure daily goals are met
Assist in planning and executing in-store events and initiatives
Support driving and maintaining sales goals for the store as well as coach and train team in order to drive performance
Solution oriented approach to finding resolutions to health care professional issues with brand and HCP top of mind
Be a strong partner to in-house leadership and deliver feedback and insights
Qualification
Required
Flexible schedule, with the ability to work weekends and holidays
Prior retail sales experience
Excellent interpersonal and communication skills
Fluency in English required; conversational Spanish skills a plus
Basic retail math and computer skills needed; experience with Shopify POS a plus
Attention to detail and problem-solving skills in a fast-paced environment
Represent the FIGS brand, mission, and values
Build lasting relationships with Healthcare Professionals and act as an advisor for Community Hub connections
Develop product and brand knowledge
Assist Community Hub Support team with operational needs related to the Healthcare Professional experience journey
Support company initiatives related to product launches, customer experience, and sales
Positive attitude
Proven work ethic and integrity
Ability to respond to short term deadlines
Detail and quality oriented
Desire to excel and grow with FIGS
100% awesome, like our scrubs
Preferred
Knowledge of or interest in fashion design a plus
Benefits
FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan.
Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass.
100% FIGS-sponsored life insurance and disability insurance
Amazing 401(k) program, with a company match up to the first 6% of your contribution
Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…
Company
FIGS
FIGS is a health care apparel company focusing on the design, technical fabrications, and the comfort of scrubs for healthcare providers.
Founded in 2013
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$75MKey Investors
STORY3 Capital PartnersTulcoCampfire Capital
2021-06-11Post Ipo Equity
2021-06-11Post Ipo Debt
2021-05-27IPO
Leadership Team
Trina Spear
Co-Founder & CEO
Heather Hasson
Co-Founder/ Executive Chairman
Recent News
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
2025-11-24
Company data provided by crunchbase