Banner Engineering · 15 hours ago
Customer Service Rep
Plymouth, MN
Full-time
Hybrid
Entry, Mid Level
$19.86/hr - $26.63/hr
2+ years expBanner Engineering is a leader in industrial automation, providing innovative solutions to enhance efficiency and safety. The Customer Service Representative serves as the initial contact for customers and distributors, resolving inquiries and managing orders to ensure a seamless customer experience.
ElectronicsManufacturingRoboticsSensor
Responsibilities
Providing high quality support and a great customer experience by creating and nurturing relationships with customers and channel partners
Managing multiple priorities simultaneously including phone calls, order entry, online chat, email, and responding to sales team member questions/requests
Receiving and processing orders from customers and channel partners for shipment from designated manufacturing plants
Manage customer requests for assistance, information, and issue resolution
Collaborating with and maintaining effective working relationship with Applications Engineers, Area Sales Managers, Business Analysts, Business Development Managers, Management, etc. to assist the customer in any way possible
Processing return requests, expedite requests, special price agreements, and trial orders for the sales channel
Working closely with Distribution Warehouse staff and Materials Handlers to ensure shipments are prepared and shipped as scheduled
Maintaining knowledge of Banner’s sales systems and processes
Other duties as assigned
Qualification
Required
High School diploma or equivalent
2+ years of direct customer service experience
Experience using basic office equipment (multi-line phones, computers, web-based systems)
Clear and effective communication style
Experience with Microsoft Office Suite
Takes initiative and is a great team player
Ability to be flexible when needed and takes ownership of their work
Ability to work under pressure and meet deadlines to maintain great business relationships
Preferred
Experience working with end users, manufacturers, distributors, and sales managers
Call center experience
Experience with Oracle EBS
Familiarity with the Return Merchandise Authorization (RMA) process
Benefits
401(k) with match
Student Loan 401(k) match program
Medical, Dental, and Vision Insurance Plans
HSA (Health Savings Account) with company contribution
Paid Time Off (PTO)
Sales and Profit Sharing Eligibility
Flexible work hours
Life Insurance
Paid Parental Leave
Pet Insurance
Company
Banner Engineering
Banner Engineering designs, manufactures and distributes photo eyes, sensors and associated products for industrial and process automation.
Founded in 1966Minneapolis, Minnesota, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
F
Feroze Shaikh
CEO - India
J
Jason Pitts
Chief Financial Officer
Recent News
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2025-07-30
Company data provided by crunchbase