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Brookfield Residential · 2 days ago

Community Representative

San Marcos, TX

Part-time

Onsite

Entry Level

1+ years exp

Brookfield Residential is a leading North American land developer and homebuilder committed to creating exceptional living experiences. The part-time Community Representative will play a key customer-facing role at the Kissing Tree Welcome Center, ensuring visitors receive a warm and engaging experience while supporting marketing initiatives and daily operations.

Commercial Real EstateReal EstateResidential

Comp. & Benefits

Responsibilities

Guide the Welcome Center guest experience in person, to ensure the consumers’ wants and needs are met or exceeded

Effectively register guests and capture guest information

Assist in checking website content weekly to ensure all content on KissingTree.com is accurate and current, including community events, blogs, photography, community and area information, builder information, website links, etc

Open, maintain and close the Welcome Center according to procedure

Understand and support the execution of community brand at all touch points—the Welcome Center, at model homes, at amenities and throughout the community

Assist the marketing team with Builder Relations, to include basic communications, meetings and events

Perform administrative functions such as preparing special projects, presentations, emails and assisting the Marketing Manager

Place supply orders and maintain an inventory of supplies and gifts

Assist and participate in on and offsite community events, grand openings, and other special promotions as needed. Responsibilities may include, but are not limited to: helping with vendor organization, ordering and preparing give-away items, overseeing guest registration, taking photographs, cleanup, etc

Support the real estate agent outreach program by contacting agents to inform them about Kissing Tree and our agent program. Assist and participate in agent events when needed on and off site

Qualification

Customer serviceCommunication skillsMicrosoft Office SuiteCRM experienceMarketing background

Required

Ability to work weekends plus some weekdays and holidays (when needed) for an average of 20 - 25 hrs/week

Warm and welcoming, good energy level, and excellent customer service skills

Superior oral and written communication skills are necessary

Detail oriented person with the ability to easily multi-task and work independently

Working knowledge of Windows, Microsoft Office Suite, Internet-based applications, and CRM experience helpful, as is the ability to learn new software

College degree (or equivalent work experience)

1-2 years' customer service experience in high-end resort, real estate or retail environment delivering exceptional customer service