New York Life Insurance Company · 1 day ago
Corporate Vice President - Technical Program Manager - Infrastructure
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$180K/yr - $240K/yr
8+ years expNew York Life Insurance Company is a Fortune 100 mutual company committed to improving local communities. They are seeking a Technical Program Manager to establish and manage a comprehensive Colleague Experience Program within Enterprise Technology Services, leading initiatives to transform customer and employee technology experiences.
FinanceFinancial ServicesInsurance
Responsibilities
Serve as the advocate for customer and employee technology experiences across ETS programs
Identify critical experience gaps and systemic issues impacting end users, executives, and clients
Develop and execute strategic roadmaps for addressing technology pain points and improving service delivery
Sponsor and lead initiatives that align technology outcomes with business and client expectations
Direct large-scale initiatives spanning multiple infrastructure, cloud, collaboration, and end-user computing platforms
Define scope, objectives, timelines, and resource requirements for client experience improvement programs
Rigorously manage risks, dependencies, and issues across initiatives, ensuring successful outcomes
Provide clear reporting and program status updates to senior leadership and governance forums
Build mechanisms to capture, analyze, and prioritize feedback from clients, employees, and executives
Facilitate retrospectives and reviews to uncover root causes of recurring issues and identify opportunities for process optimization
Promote a culture of continuous improvement, embedding client-centric metrics and KPIs into program delivery
Drive the adoption of automation, AI, and self-service solutions to enhance customer and employee experiences
Partner with business units, IT leaders, and external partners to ensure alignment of technology initiatives with enterprise goals
Act as the primary liaison for client experience strategies across ETS and enterprise-wide forums
Deliver executive-level communications, including dashboards, reports, and strategic recommendations
Ensure client experience initiatives are aligned with strategic themes, budgetary goals, and financial targets
Validate/track financial forecasts and ensure value delivery across programs
Represent client experience strategy in governance boards, portfolio planning sessions, and enterprise forums
Qualification
Required
8+ years of IT or technology strategy experience with a focus on program management and service improvement
Proven success in leading large, complex, multi-stakeholder technology initiatives
Strong background in customer or employee experience strategy, ideally in enterprise technology environments
Excellent communication and executive presence, with the ability to influence senior leadership
Skilled in identifying root causes of technology service issues and driving cross-functional solutions
Strong facilitation and stakeholder management skills across distributed teams
Proficiency with tools such as JIRA, Confluence, and service management platforms
Preferred
Familiarity with end-user computing, collaboration platforms, IT support workflows, or device/software lifecycle processes
Background in enterprise-scale infrastructure operations and end user technologies
Experience embedding continuous improvement and client experience metrics into program delivery
Strong problem-solving ability and capacity to lead in high-pressure, critical situations
Background in financial services or regulated industries
Bachelor's degree in technology, or related field preferred but not required
Benefits
Leave programs
Adoption assistance
Student loan repayment programs
Company
New York Life Insurance Company
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.
10001+ employees
H1B Sponsorship
New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (99)
2023 (85)
2022 (77)
2021 (48)
2020 (65)
Funding
Current Stage
Late StageLeadership Team
Craig DeSanto
CEO
Don Vu
Senior Vice President, Chief Data & Analytics Officer
Recent News
Insurance News in the United States
2025-12-13
EIN Presswire
2025-12-11
Company data provided by crunchbase