General Electric Credit Union · 21 hours ago
Loan Payment Representative
Cincinnati, OH
Full-time
Onsite
Entry Level
1+ years expGeneral Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati. The Loan Payment Representative is responsible for addressing members’ loan payment needs, processing loan payments, and ensuring that lending system records are accurately maintained.
Financial ServicesLegalNon ProfitReal Estate
Responsibilities
Open and distribute incoming mail
Accurately post payments to loan accounts
Answer inbound calls, emails, and chats to assist and educate members with inquiries regarding consumer loans, lines of credit, credit cards, mortgages, and commercial loans
Educate and assist members with loan payment solutions
Process adverse action notices
Review and verify insurance paperwork to confirm insurance on GECU collateral meets required parameters including lienholder information
Contact members and/or insurance agents when insurance does not meet required parameters
Perform other duties to support the department as necessary
Qualification
Required
High school diploma or GED required
One year of experience in the banking industry, loan servicing, or related role required
Basic interpersonal skills to effectively speak with members and create a positive member experience
Proficient verbal and written communication skills to display professionalism in interactions
Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office Products and credit union systems
Capable of functioning well in a fast-paced environment
Problem solver with good organizational and analytical skills
Benefits
Health, Dental and Vision insurance
Life and Disability insurance options
Paid Time Off starts accruing once hired and take your birthday off -paid
401k Retirement plan with up to a 10% match of your base gross compensation
Tuition reimbursement opportunities & professional development
Volunteer opportunities -and earn additional PTO hours!
On-site clinics for Vaccines and Mammograms
Company
General Electric Credit Union
General Electric Credit Union offers investment, real estate, legal, financial, identity theft and debt management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Motley
Chief Financial Officer
Ashley L. Cunningham
Chief Member Officer
Recent News
Cincinnati Business Courier
2025-03-19
The Business Journals
2025-01-10
Credit Union Times
2023-12-24
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