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Heartland · 1 month ago

Partner Account Manager III

Tempe, Arizona, USA

Full-time

Hybrid

Mid Level

3+ years exp

Global Payments is a leading provider of payment technology solutions, helping millions of people move money between buyers and sellers. The Partner Account Manager III role involves advising partners, resolving complex inquiries, and managing relationships to enhance revenue opportunities.

Credit CardsPaymentsTransaction Processing

No H1B

Responsibilities

Possesses in-depth knowledge of the payments industry, Global Payments systems, products and uses that information to advise and support partners

Research complex partner inquiries and drives resolution of production issues. This includes clarifying the impact, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and communicating resolution to the partner. Acts as a specialist for their assigned partner(s) to either resolve their issue(s) or define the problem for subsequent action

Provides expertise and advice on calls with technical resources, vendors and/or the partner, when necessary, while keeping the partner informed

Acts as a trusted contact and advisor with their partners, taking a consultative approach in managing relationships

Builds relationships with partners through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality. Anticipates partner’s business needs, objectives and identifies opportunities to promote new products and services to increase revenue opportunities. Proactively consults about upcoming system enhancements

Appropriately manages escalations, getting all necessary parties involved to drive resolution. Provides timely updates to leadership on the status of any open issues and engages their direct leader for additional support as needed

Drive discovery conversations that compares partner's expectations to their needs and the reality of what Global Payments can do successfully. Be creative, assertive, and confident, delight the partner, and be an advocate for Global Payments

Determines impact across component lines of development, issues, or partner requests. Provides the knowledge transfer between ongoing projects and partner issues to ensure components are meeting partners’ and Global Payments’ needs

Qualification

Payments industry knowledgeMicrosoft Excel proficiencyProblem-solving skillsVerbal communication skillsWritten communication skillsRelationship managementWorkload managementFlexibility