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The Money Store · 1 month ago

Underwriting Supervisor

Phoenix, AZ, US

Full-time

Onsite

Senior Level

5+ years exp

The Money Store is seeking an Underwriting Supervisor to lead and manage a team of underwriters. The role involves monitoring underwriting metrics, driving process improvements, and collaborating with various teams to ensure efficient operations.

Consumer LendingLending

Responsibilities

Lead, mentor and manage a team of underwriters and underwriting support staff, including performance reviews, training plans, career development, and workload balancing

Monitor underwriting workflow metrics (turn times, decision quality, exception rates, resubmissions) and drive process improvements to meet or exceed SLAs

Partner with origination and operations teams to set clear submission requirements, reduce rush applications and resubmissions, and reinforce communication and quality expectations

Collaborate with operations (processing, closing) to ensure smooth hand‐off of transactions, clarity of roles, and no bottlenecks exist between departments

Review complex or high‐risk underwriting files and provide final decisioning when needed or escalate appropriately

Maintain up‐to‐date knowledge of mortgage regulations, credit policy changes, and market conditions; interpret how changes impact underwriting practices

Implement and oversee quality control processes within underwriting (e.g., audit of underwriting decisions, exceptions analysis, root‐cause reviews) and apply findings to drive continuous improvement

Communicate underwriting metrics, trends and insights to senior leadership, suggesting actionable improvements and providing regular reporting

Foster a high‐performance, 'one-team' culture promoting collaboration, accountability, continuous training and feedback loops between underwriting, operations, sales and compliance

Qualification

Underwriting experienceAnalytical mindsetMortgage regulationsLeadership skillsEncompass experienceProcess improvementTime managementCustomer service attitudeInterpersonal communicationAttention to detailTeam management

Required

Bachelor's degree (Finance, Business, Risk Management, or related field) or equivalent experience

Minimum of 5-7 years of underwriting experience in mortgage lending (conventional, FHA, VA, Non QM, USDA, and Jumbo) with at least 4 years in a supervisory or management role

Deep knowledge of credit, income, assets, loan documentation, appraisals, and condo reviews

Proven track record of managing teams, setting standards, driving process improvements and meeting key performance metrics

Excellent leadership, coaching and interpersonal communication skills; ability to build strong relationships across origination, operations and senior leadership

Analytical mindset with ability to interpret metrics, identify trends and implement improvement plans

High integrity, strong decision‐making skills, attention to detail, and ability to maintain risk controls while supporting business growth

Time Management skills are a must-have

Experience working in Encompass and familiarity with workflow automation tools

Experience in developing and implementing checklists, SLAs and standardized playbooks for underwriting teams

Knowledge of multiple product lines (e.g., conventional, jumbo, non‐QM, and portfolio)

Prior involvement in multi-department process improvement, including collaboration with sales, processing, closing and QC/compliance teams

FHA and VA delegation is required

Proven ability to work in fast paced environments and maintaining a positive customer service based attitude