NFP, an Aon company · 3 days ago
Client Support Specialist (Remote)
United States
Full-time
Remote
New Grad, Entry Level
$40K/yr - $45K/yrNFP, an Aon company, is a recognized leader in Business Insurance and is seeking a Client Support Specialist to provide exceptional customer service. The role involves assisting customers with health and welfare products, processing enrollment elections, and ensuring quality service for both internal and external clients.
ConsultingFinancial ServicesInsuranceInsurTechWealth Management
Responsibilities
Possess a broad knowledge base of health and welfare related products offered by our offices
Assist callers with maneuvering through online enrollment portal
Process enrollment elections via telephone
Educate clients on different available products
Provide direction for claims resolution
Ensures quality customer service for internal and external customers
Responds to incoming customer service requests, both verbal and written
Identify and assess customers' needs quickly and accurately
Solve problems systematically, using sound business judgment
Partner with other department representatives to resolve complex customer service inquiries
Monitor delegated customer service issues to ensure timely and accurate resolution
Apply appropriate communication techniques when responding to customers, particularly in stressful situations
Respond to customer service inquiries in writing as necessary
Maintain timely, accurate documentation for all appropriate transactions
Consistently meet established productivity, schedule adherence, and quality standards
Keep management abreast of all outstanding issues
Qualification
Required
Possess a broad knowledge base of health and welfare related products offered by our offices
Assist callers with maneuvering through online enrollment portal
Process enrollment elections via telephone
Educate clients on different available products
Provide direction for claims resolution
Ensures quality customer service for internal and external customers
Responds to incoming customer service requests, both verbal and written
Identify and assess customers' needs quickly and accurately
Solve problems systematically, using sound business judgment
Partner with other department representatives to resolve complex customer service inquiries
Monitor delegated customer service issues to ensure timely and accurate resolution
Apply appropriate communication techniques when responding to customers, particularly in stressful situations
Respond to customer service inquiries in writing as necessary
Maintain timely, accurate documentation for all appropriate transactions
Consistently meet established productivity, schedule adherence, and quality standards
Keep management abreast of all outstanding issues
Strong customer service orientation
Self-starter and quick learner
Strong attention to detail, dependability and follow through
Ability to multi-task, prioritize and organize assignments
High performance standards
Excellent verbal and written communication skills
Problem solver
Willingness to perform a wide variety of tasks and projects
Ability to lead and work with others within a collaborative, team-oriented environment
Team player with a confident, positive attitude
High school diploma required
Customer Service experience
Preferred
Bachelor's degree preferred or equivalent related work experience
Bilingual preferred
Health Insurance License a plus
Benefits
PTO & paid holidays
401(k) with match
Exclusive discount programs
Health & wellness programs
Company
NFP, an Aon company
NFP, an Aon company, helps companies and individuals address today’s most significant Risk Capital and Human Capital challenges.
Founded in 1999
5001-10000 employees
H1B Sponsorship
NFP, an Aon company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (4)
2022 (10)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$948.45MKey Investors
HPS Investment Partners
2023-12-20Acquired
2018-05-10Post Ipo Equity· $198.45M
2017-02-17Post Ipo Equity· $750M
Leadership Team
Douglas Hammond
CEO
Caleb Noel
Executive Vice President, Chief Financial Officer
Recent News
Company data provided by crunchbase