Mosaic North America · 2 days ago
IQOS Expert – Heated Tobacco Product
Austin, TX
Full-time
Onsite
New Grad, Entry Level
$67K/yr - $67K/yrMosaic North America is seeking an outgoing and energetic IQOS Expert to engage with legal-age smokers and nicotine users. This role focuses on consumer education, product demonstrations, and community networking to drive brand awareness and consumer retention.
AdvertisingBrand MarketingMarketingRetail
No H1B
Responsibilities
Act as a trusted Brand Ambassador who builds awareness and interest through warm, engaging, and compliant interactions
Independently identify, engage, and support adult consumers using a consultative, consumer-first approach
Build and nurture a personal network through community connections, referrals, and word-of-mouth
Deliver clear, engaging explanations of heat-not-burn technology and the science behind reduced-risk products
Conduct high-quality guided trials that help consumers connect with the product experience
Use a tailored, empathetic sales approach to overcome objections and guide confident purchasing decisions
Work in key retail stores during scheduled shifts to drive trial, awareness, and sales
Provide product expertise and partner closely with retail associates to strengthen advocacy and consumer referrals
Maintain all kiosk assets, ensuring proper placement, visibility, and brand presentation
Build strong relationships with store managers and staff to reinforce support and drive engagement
Proactively acquire new consumers through in-field prospecting, local outreach, community presence, and your personal network
Build and maintain a healthy pipeline of consumers using multiple acquisition channels
Convert store traffic into meaningful interactions, guided trials, and sales
Manage incoming leads promptly, providing timely follow-ups and high-quality interactions
Deliver personalized after-care (HyperCare) to support consumers through their first two weeks of usage
Proactively check in to ensure proper onboarding, usage confidence, and satisfaction
Resolve challenges or concerns that arise post-purchase to ensure long-term conversion
Maintain strong relationships that fuel referrals and incremental sales
Take full ownership of your territory’s KPIs, including conversions, guided trials, engagement volume, and retention
Execute your schedule reliably and professionally, working independently across designated locations
Record daily activity, consumer interactions, and insights with accuracy and attention to detail
Collaborate with your team and manager to share learnings, improve processes, and maximize performance
Qualification
Required
A self-motivated, personable professional with natural confidence and warmth
Entrepreneurial and resourceful — always finding new opportunities to engage consumers
Experienced in consumer-facing roles such as field sales, retail, hospitality, events, or demos
A strong communicator who can quickly build trust, listen actively, and tailor messaging to each consumer's needs
Comfortable working independently in fast-paced environments, especially high-traffic retail stores
A problem-solver with a consumer-first mindset and strong sense of ownership over results
Licensed driver with a clean driving record
Preferred
Bilingual in Spanish is a plus
Benefits
Earn competitive compensation with bonus opportunities tied to performance.
Company
Mosaic North America
Mosaic is a experiential, retail, shopper and content marketing.
Founded in 1986
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Tony Ciresi
Senior Vice President, Commerce
Recent News
2023-12-22
2022-07-07
2022-05-05
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