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Yusen Logistics · 1 month ago

Account Manager II

Secaucus, NJ

Full-time

Onsite

Mid Level

$75K/yr - $119K/yr

3+ years exp

Yusen Logistics is working to become the world’s preferred supply chain logistics company. The Client Manager will be responsible for managing a portfolio of assigned account relationships, ensuring service delivery, and driving business growth through effective client management and relationship building.

Transportation/Trucking/Railroad

Responsibilities

Customer Relationship Management : The Client Manager will function as the primary representative, responsible for building and maintaining a positive relationship with assigned clients. The Client Manager will communicate with clients by telephone or in person, as needed; provide product and service information and answer other general account questions on a timely and accurate basis

Account Leadership & Direction: Develop a strong understanding of the client’s business and its service requirements. The Client Manager will be responsible for providing leadership and direction to team members assigned to the particular customer accounts will oversee operational issues to ensure they are effectively resolved by relevant parties. The Client Manager will be directly responsible for interacting with the Dedicated Account Managers and will exercise discretion and independent judgment with respect to making recommendations for various services provided. The Client Manager will formulate acc customer forecasts and contributes to budget and the business planning process. Reviews all customer operations KPS’s to determine progress toward goals and objectives

Sales Management : The Client Manager will design and develop the overall strategy for growing and maintaing the assigned client relationships. The Client Manager will focus on building and maintaining client relationships that further the use and up-sell of YLA products and services. The Client Manager will continuously look for opportunities to increase revenue and growth targets for accounts under management. Focuses on long-term Customer and YLA development, defined by YLA revenue and profit and customer value and satisfaction

Client Expert : The Client Manager will proactively consult clients on best practices and necessary system and process changes to achieve client goals throughout the year. In addition, the Client Manager will maintain and create business relationships within the marketing, sales and other strategic departments of the account as needed. Work directly with customers and act as advisors regarding services provided and resolutions

Key escalation point for support and service issues

Ability to make independent choices and implement operating practices for individual customers

Set and run weekly client status meetings

Quality assurance of client deliverables and activities

Monthly/Quarterly Account Performance Review with branch management

Assess quality, productivity and performance of all services provided to assigned clients and employees performing such services

Qualification

Client relationship managementSales managementInternational shipping experienceStrategic planningInterpersonal skillsCommunication skillsOrganizational skillsAdaptability

Required

College Degree in a related field plus 3 or more years' related experience in international shipping or international logistics

Strong interpersonal and communication skills (written & oral). Must be able to effectively articulate views both within the Company and externally with clients

Proven client prospecting and relationship maintenance/growth skills and abilities as this is a key component to this role

Ability to develop strategies and tactics to meet existing and new clients' needs and provide customized solutions

Strong relationship builder and communicator

Highly organized and results oriented

Demonstrated ability and flexibility in adapting to a constantly changing environment