Ethos Pet Brands · 1 month ago
Director, E-Commerce Sales (Remote)
United States
Full-time
Remote
Lead/Staff, Director/Executive
3+ years expEthos Pet Brands is the parent company of Natural Balance® and Canidae® pet brands, dedicated to delivering high-quality nutrition for pets. The Director of E-Commerce will manage the Chewy commercial relationship, driving growth and strategic partnerships while ensuring excellent brand representation across digital platforms.
Consumer Goods
Responsibilities
Own the Chewy P&L, delivering revenue, margin, and autoship growth
Drive the commercial operating rhythm for Chewy, including forecasting, inventory and weeks-of-cover management, pricing, promotions, and operational execution, proactively identifying risks and unlocking upside with clear recommendations and action plans
Lead and elevate Joint Business Planning (JBP) to define shared growth priorities, category strategy, and long-term value creation, and track and deliver against mutually aligned KPIs across sales, autoship, merchandising, and operational performance
Develop a best-in-class annual channel calendar that supports retailer and branded initiatives managing the planning, execution, and performance analysis
Elevate conversations from transactional to strategic discussions grounded in consumer insights, brand relevance, and category dynamics
Identify and activate innovation and whitespace growth opportunities, partnering with Brand and Innovation teams to assess assortment gaps, build launch plans, and bring new products to market with a strong Chewy-ready commercial and digital shelf strategy
Lead the digital shelf experience on Chewy in partnership with content team, including PDP content, brand shops, imagery hierarchy, claims communication, A+ content, taxonomy, and review strategy
Ensure product purpose and benefits show up with clarity and consistency at the point of decision
Conduct ongoing competitive digital shelf assessments and prioritize actions to drive consumer discovery, conversion, and repeat
Collaborate with Supply Chain to maintain reliable in-stock levels and weeks-of-cover targets
Monitor and manage pricing, promotional cadence, and MAP adherence to protect brand equity and margin structure
Work with Brand and Finance to identify risks, opportunities, and corrective actions
Partner with Brand Marketing to guide retail media investment choices, leveraging data from category trends, search behavior, and campaign outcomes
Translate performance insights into clear recommendations that improve trial, conversion, and autoship penetration
Track incrementality of spend to ensure investment ladders up to meaningful growth outcomes
Connect brand strategy → digital shelf → Chewy execution across Brand, Innovation, and Operations
Influence internal teams and agency partners to deliver best-in-class content, merchandising, and sell-in narratives
Communicate performance and forward-looking growth recommendations to senior leadership in a clear, commercially grounded narrative
Qualification
Required
Bachelor's degree or equivalent required
Minimum 3-5 years e-commerce experience in a similar role, including demonstrated knowledge of Chewy, Amazon retail operations and leading annual vendor negotiations
Demonstrate both quantitative analytical skills as well as creative problem-solving
Strong understanding of various digital shelf analytics and performance dashboard
Strong project management skills and the ability to manage people cross-functionally, including agency resources
Action-oriented with strong follow-through and prioritization skills to enable management of multiple work-streams simultaneously
Must have the ability to work with a rapidly changing business and thrive in an entrepreneurial environment
Exceptional verbal communication and presentation abilities
Candidates must be willing and able to travel
Must be willing to submit a background check and pre-employment drug screening
Must be eligible to work in the US
Preferred
Master's degree in a related field
Prior experience working in a consumer-packaged goods environment
Benefits
401K matching
Medical
Dental
Vision
Short Term Disability
Long Term Disability
HSA & FSA
Pet Insurance
Life Insurance
Employee Assistant Program
Referral Program
And more!
Company
Ethos Pet Brands
Ethos Pet Brands is the parent company of Natural Balance® Pet Foods and Canidae® Pet Food Company.
51-200 employeesFunding
Current Stage
Growth StageCompany data provided by crunchbase