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DSV - Global Transport and Logistics · 1 day ago

WMS Subject Matter Expert II

Salt Lake City, UT

Full-time

Onsite

Entry, Mid Level

2+ years exp

DSV - Global Transport and Logistics is the world's 3rd largest supplier of global solutions within transport and logistics. The WMS Subject Matter Expert II is responsible for supporting and maintaining the company's WMS systems, ensuring efficient operations and communication between IT and management, and implementing improvements to internal systems.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Acts as the primary support of the client’s systems solutions for the user community

Develops and maintains tracking tools for support service requests and resolutions by location and resource

Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application

Works with the company’s team to successfully close support service request issues and support testing activities

Works with project teams to help implement, maintain, and improve Internal Systems

Ensures that company and company assets are maintained responsibly

Effectively communicates relevant IT-related information to site management and client management (as appropriate)

Maintains system efficiency. Will ensure the site’s computer system allows all the components, including computers, the network, and software, to work properly together

Will test and coordinate modifications to the system when needed, and troubleshoot problems when they occur

Maintain communication with corporate IT and operations staff

Will work with corporate IT to resolve complex issues

In collaboration with IT determines ways to store, organize, analyze, use, and present data

Will produce regular reports on a daily, weekly and monthly basis

Will ensure all RF Standard Operating Procedures (SOP’s) are current

Will train associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns

Will respond to all inquiries about WMS-Red Prairie and/or other related computer related issues

Will refer questions to appropriate person when needed

Responsible for professional verbal and written communication with all internal and external customers

Will adhere to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors

Assist with various research projects and/or special projects

Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility

Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance

Sets goals to provide continuous improvement for assigned site

Performs other duties as required

Qualification

WMS-Red PrairieSAPRF systemsMicrosoft OfficeData analysisUNIXCustomer serviceInterpersonal communicationProblem solvingTeamwork

Required

Mid to Senior Microsoft Office skills

Technical knowledge of technologies appropriates to the assigned application or set of applications, business unit or region

Experience in the administration and maintenance of infrastructure, software, systems, etc

Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS

Wi-Fi experience / RF systems and equipment experience

English (reading, writing, verbal)

Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing)

Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization)

Basic to Intermediate skills needed

Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment)

Analytical skills (e.g., storing information, data management, mining data, learning, and following procedures)

Either Four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement

Minimum of 2 years of job related/relevant experience

Experience dealing with end users, vendors, and clients

End to end understanding of the business intelligence and all the components required to run a BI environment

Good mathematical skills

Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts)

Customer passion (customer service)

Personal integrity (behaving with integrity, sensitivity to others)

People and relationship management skills (e.g., demonstrating teamwork, sensitivity to others)

Results driven (being dependable, being persistent/overcoming barriers, being productive, being resourceful, demonstrating work ethic, drive to achieve goals, IT compliance, prioritizing, reading, taking Initiative, taking ownership, working autonomously, project management skills)

Change management skills (e.g., learning agility, adapting to change)

Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate